Client Success Specialist

Sales & Client Success Specialist

(Customer Service + eShop Sales + High-Growth Opportunity)

Details Flowers Software is entering its next era of expansion—scaling from a decade of strong growth into a future where we redefine how the floral industry designs, purchases, and operates. As the leading floral event SaaS and the engine behind the fast-growing Details Direct e-shop, we are building a team that reflects our vision for the next 10 years: more innovation, deeper customer relationships, and an unmatched customer experience.

We are seeking a Sales & Client Success Specialist who thrives at the intersection of hospitality, technology, and sales. This role is ideal for someone who loves solving problems, building rapport, and helping florists and event professionals succeed. In this role, you will directly shape customer happiness, revenue growth, and the experience that thousands of floral businesses rely on every year.

If you're passionate about technology, energized by customers, and excited to be part of a company that is setting the market standard for floral commerce and design workflow tools—this is where you belong.

Our Culture & Mission

At Details Flowers Software, our mission is simple: to elevate the floral industry through innovation, partnership, and beautifully intuitive design tools that empower florists to thrive. Over the past decade, we've transformed how event florists plan, price, and procure flowers—and we're just getting started.

We operate with a culture of curiosity, creativity, and genuine care for the people we serve. Every team member is encouraged to think like an owner, help shape the experience of thousands of floral businesses, and lean into opportunities as we scale our technology and our e-commerce platform, Details Direct, into its next phase of growth.

We believe in:

• Customer obsession—creating experiences that delight and support florists at every step
• Continuous improvement—innovating faster and smarter as our industry evolves
• Collaboration and transparency—building together, sharing insights, and celebrating wins
• Kindness and hospitality—because our customers are creative professionals who deserve a partner who understands their world
• Long-term vision—investing in people, products, and technology that will shape the next decade of floral commerce

Joining Details means becoming part of a team that leads the market, sets the standard, and believes wholeheartedly in the growth of the floral industry and the people who bring it to life.

What You'll DoCustomer Support & Client Success

• Deliver warm, timely, relationship-driven support via phone, email, chat, and virtual meetings
• Solve problems with confidence, clarity, and creative thinking
• Guide new users through onboarding and training, becoming their trusted expert
• Proactively manage client accounts to ensure long-term retention and satisfaction
• Gather and share client insights with product, sales, and marketing teams

Sales & Revenue Leadership

• Build rapport with prospective clients and guide them through the sales funnel
• Clearly communicate the value of Details Flowers Software and Details Direct
• Identify opportunities to upsell features, services, and upgrades
• Support forecasting, pipeline management, and lead follow-up
• Stay ahead of floral, event, and tech trends to position Details as the industry leader
• Earn commission after completing training and demonstrating customer success

Floral Concierge & eShop Growth

• Provide personalized product recommendations for Details Direct customers
• Assist florists with design decisions to optimize ordering and profitability
• Help identify popular products, seasonal trends, and gaps in our offerings
• Collaborate with marketing to highlight collections, seasonal campaigns, and promotions
• Improve the purchasing experience and accelerate eShop revenue growth

What Makes You a Great Fit

• Exceptional communication—written, verbal, and interpersonal
• Warm, outgoing, and naturally curious about people
• Strong multitasker who thrives in a fast-paced, high-growth environment
• A proactive problem solver with "I'll find a solution" energy
• Comfortable with Google Suite and learning new technology
• Self-motivated, organized, and committed to follow-through
• Interest in floristry, design, or floral products
• A positive attitude—non-negotiable

Bonus Skills (Not required but highly valued)

• Floral industry experience (design, wholesale, events, retail)
• Sales or client-facing role experience
• Bilingual
• Research or data-gathering experience
• Proficiency with Apple products

Why You'll Love Working at Details

• Extensive on-site training
• Competitive salary + commission growth path
• Paid travel to select floral and industry conferences
• Holiday-themed surprise parties and team events
• Unlimited growth opportunities in a scaling company
• 401(k) match + vision & dental plans

Job Type: Full-time

Pay: $40, $55,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Tell us about a time you turned a frustrated customer into a happy one. What did you do, and what was the outcome?

Work Location: In person