Catering Coordinator

About Crowne Plaza Dallas Market

Crowne Plaza Dallas Market, part of the IHG Hotels & Resorts family, offers a sophisticated and dynamic environment for meetings, events, and corporate travel. With 356 well-appointed guest rooms and more than 17,000 sq. ft. of flexible meeting and banquet space, our hotel is a premier destination for business conferences, corporate gatherings, and social celebrations.

We are seeking a detail-oriented and customer-focused Catering Coordinator to support our Sales & Catering team in delivering seamless event experiences for our clients.

Position Summary

The Catering Coordinator plays a key role in supporting the day-to-day operations of the Sales & Catering Department, serving as the primary administrative and communication link between clients, Sales Managers, Banquet Operations, Culinary, and other hotel departments. This role ensures that all catering and meeting details are accurately documented, communicated, and executed.

The ideal candidate is highly organized, service-driven, and capable of managing multiple tasks in a fast-paced hospitality environment.

Essential Duties & Responsibilities Administrative & Sales Support

• Assist Catering Sales Managers with preparation of proposals, contracts, group resumes, and Banquet Event Orders (BEOs).
• Manage the daily flow of inquiries via phone, email, and walk-ins; provide timely responses and professional communication.
• Maintain and update client files, event notes, catering calendars, and system data (Delphi, Opera, or other systems).
• Prepare event packets, signage, menus, and internal communication materials for upcoming functions.

Client Service & Communication

• Serve as a primary point of contact for clients regarding event details, menu selections, timelines, and special requests.
• Conduct property tours for smaller groups or social clients when needed.
• Ensure all event specifications are documented accurately and distributed to the appropriate departments.
• Assist in confirming event details, guarantees,