Dental Hygiene Recall Coordinator

Position Summary

Shady Oak Dental group is hiring a Dental Hygiene Recall Coordinator. The position is located in our insurance department and will work in both our Freeport and Forreston locations. Our ideal Dental Hygiene Recall Coordinator candidate will be a personable, polished, and professional individual, with exceptional communication skills, a friendly and positive demeanor, and a passion for providing the highest level of service to patients, peers, and doctors. The Recall Coordinator is responsible for maintaining an efficient hygiene schedule by contacting patients who are due or overdue for routine dental care. This role focuses on communication, scheduling, and excellent customer service to ensure every patient feels valued and supported in their oral health journey.

Key Responsibilities

• Manage daily, weekly, and monthly recall lists

• Contact patients by phone, text, and email to schedule overdue hygiene appointments

• Maintain accurate patient records and appointment notes

• Follow up with unscheduled treatment and assist in reactivation campaigns

• Collaborate with front office and hygiene team to meet scheduling goals

• Monitor cancellations and fill openings promptly

• Provide exceptional customer service during every patient interaction

• Assist with general front office tasks when needed

Qualifications

• Previous dental office scheduling experience preferred

• Knowledge of dental software (Dentrix Ascend) is a plus

• Strong communication and customer service skills

• High attention to detail and strong organizational abilities

• Comfortable making outbound calls

• Ability to multitask in a fast-paced environment

• Positive attitude and team-oriented mindset

Benefits

• Competitive pay

• Paid time off

• Health insurance options

• Employee dental benefits

• Opportunities for growth and professional development

• Vision

• Dental

This is a full-time, 5 day work week position; hours are typically 8am-5pm. This position does work one weekend a month.

Job Type: Full-time

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person