Parts Manager

Gordon Truck Centers, Inc. (GTC) is now accepting applications for Parts Manager in Albany, OR.

The Parts Manager is responsible for the management, profitability and efficiency of the store Parts Department areas of responsibility including: proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying and advertising.

With over 75 years and three generations of successful trucking industry experience to draw upon, Gordon Truck Centers (GTC) has been serving the trucking industry since 1986. Doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii, GTC operates a network of full-service dealerships with 18 locations throughout the states of Washington, Oregon, Idaho, California, Alaska and Hawaii. As a full-service dealership group, we sell and finance new and pre-owned trucks, service and repair medium and heavy- duty commercial trucks and sell and deliver all makes parts, including Freightliner, Western Star, Fuso, Detroit, Cummins, Allison, and Alliance branded parts.

GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, and education assistance. Apply Today We look forward to working with you

Click to learn more about GTC.

Job Summary

• Manage the department P&L, control costs and create/implement profitability growth opportunities.
• Lead a staff of, parts counter and imbedded department parts support personnel include; hiring, training, scheduling, payroll, retaining, coaching, setting and monitoring goals and ensuring acceptable performance.
• Implement systems and procedures to ensure the safety of all staff and company property.
• Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
• Design and maintain a staff cross-training program (tracking and documenting all tasks).
• Ensure all staff have completed their required monthly trainings in Company Learning Management system.
• Design and communicate career path growth for staff.
• Manage, monitor and maintain inventory control in order to minimize obsolescence and maintain healthy stock to include; cycle counting, zero location (no bin), inventory turns, obsolescence, purchasing, lost sales tracking, loss control, cores and warranty cores.
• Ensure vehicles and equipment are up to safe and working standards.
• Champion Elite Support Continuous Improvement initiatives to ensure parts procedures are efficient.
• Incorporate and maintain our Continuous Improvement policies to establish a clean and organized department; including the parts merchandising/lobby area.
• Initiate ongoing and effective communication between departments to ensure timely turnaround of parts needed and efficient process flow (parts is the supplier for all other departments).
• Build relationships with customers and handle customer complaints immediately and according to dealership guidelines.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Implement processes to continually promote sales specials to customers.
• Build and maintain mutually beneficial relationships with all vendors. 
• Manage freight recovery for all freight carriers for inbound/outbound freight.
• Work with sales and corporate staff to set a pricing policy that balances volume, customer loyalty, and the cost of doing business.
• Collaborate with leadership to establish department goals and utilize project management tools to meet deadlines.
• Communicate on a regular basis to upper management successes, failures and needs of the department.
• Other duties as business needs require (i.e. assist counter team and phones at busy times).

Job Requirements

Education: College degree or relevant on the job experience, preferred.

Experience: Minimum of 4 years parts management or equivalent experience required.

Skills: Solid working knowledge of dealership level parts department. Proven leadership skills. Must be professional and safety minded at all times. Excellent communication skills, including both verbal and written and well as listening skills. Excellent customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Proficiency in the following systems preferred: Procede, DTNAConnect, PartsPro, Paragon, Power BI Reporting, Cummins, CAT and Absorb.

Job Conditions

Physical Demands: Requires standing, bending, stretching, and manipulating a computer keyboard, use of a telephone. Some heavy lifting up to 50 pounds on occasion.

Environmental Demands: Mostly indoor work. Some noise while working around operation departments.  

Hours: Monday - Friday, 8AM to 5PM

Additional Information: Off-hour shifts may be required occasionally or for special events.

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings