assistant manager, retail

GENERAL DESCRIPTION OF POSITION

Responsible for the operation of the store in the Manager's absence including maintaining the store and employees, handling banking, customer/donor inquiries and complaints.  To assist the store manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises staff, giving them oral and written communications regarding work performance as necessary.  May assist with interviewing applicants and conducting workplace orientations for new hires as needed.  Ensures that all personnel files are maintained in a secure manner.

2. Ensures proper customer service to all donors and customers.  Assists in developing additional donors for the store.

3. Motivates employees to reach production guidelines.

4. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management.  Adequately stocks and maintains interior and exterior of the store in an attractive manner.

5. Balances cash register receipts, prepares daily