AI Hub Program and Operations Lead

Job Summary

The International AI Hub is responsible for exploring, testing, and accelerating the adoption of Artificial Intelligence across Tokio Marine Group Companies. TheProgram and Operations Lead will oversee operational cadence, governance, and strategic coordination across all workstreams — Training, R&D, and Governance. They will act as a key integrator between AI Hub leadership, Tokio Marine Holdings, and Group Companies to ensure alignment, transparency, and execution excellence across AI initiatives. This role will combine program management rigor with strategic problem-solving and operational leadership to advance AI transformation efforts across a federated global enterprise.

Essential Job Functions

• Leads the design and execution of AI Hub operational governance and delivery frameworks
• Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
• Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
• Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
• Implements structured change management, issue tracking, and risk mitigation processes
• Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
• Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
• Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
• Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
• Drives continuous improvement in project intake, reporting, and governance standards
• Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
• Supports cross-functional collaboration, communication, and documentation across the AI Hub's global network

Qualifications

• Bachelor's degree in Business, Information Technology, or a related discipline (Master's preferred)
• 8–10 years of experience in program, portfolio, or operations management in large, federated organizations preferred
• Proven success in managing complex, multi-stakeholder technology or transformation programs
• Deep understanding of governance frameworks, program planning, and performance management
• Project Management Professional (PMP) certification or equivalent preferred
• Experience managing vendors, cross-functional teams, and third-party partnerships
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
• Excellent written and verbal communication skills, with experience presenting to executives and governance bodies
• Ability to navigate organizational complexity, influence senior stakeholders, and drive alignment across regions and functions
• Hybrid work model, working a few days in our Jersey City, NJ location and the rest from home

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.