Dispatcher

BEST HOME SERVICES IN NAPLES FL IS NOW HIRING FOR Dispatcher

This role combines Dispatcher coordination & Accounts Receivable support to ensure smooth operations and excellent customer service. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Accounts Receivable Support:

  • Process customer payments and reconcile accounts.
  • Follow up on outstanding balances to ensure timely collections.

• Scheduling & Dispatch:

  • Coordinate and dispatch technicians for service calls, maintenance appointments, and emergency repairs.
  • Prioritize service requests based on urgency and technician availability.
  • Monitor and adjust schedules to maximize efficiency and productivity.

• Customer Communication:

  • Respond to inquiries, complaints, and service requests via phone, email, and other channels.
  • Provide accurate information on service availability, estimated arrival times, and potential delays.
  • Follow up with customers to confirm satisfaction and address additional needs.
  • Keep customers informed about service status and any changes to scheduled appointments.

• Record Management & Reporting:

  • Maintain accurate records of service calls, customer interactions, and technician activities.
  • Enter data into dispatch and customer management systems.
  • Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

• Preferably experienced in dispatching and customer service within plumbing, electrical, or service technician industries.
• 1+ year of dispatch experience.
• 1+ year of customer service experience.
• 1+ year of accounts recievable experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and ability to work under pressure.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Flexibility to work varying shifts, including evenings and weekends if necessary.