Senior ServiceNow Engineer

Company Description

Our mission is to empower growth-driven companies through innovative workforce management and AI-enabled people operations. By offering solutions in strategic talent acquisition, workforce planning, employee relations, and performance management, we help businesses optimize operations for maximum efficiency. With practical AI tools and automation, we streamline administrative tasks, ensure compliance, and enhance employee engagement. Our flexible support models – from project-based assistance to ongoing partnerships – are tailored to meet the unique needs of each organization, enabling companies to achieve enterprise-level capabilities.

Salary Range: $75,000 - $80,000/yr

Role Description

We are looking for a Senior ServiceNow Engineer for a contract-based, on-site role in Johns Creek, a national logistics enterprise:

· Serve as technical owner and lead engineer for the ServiceNow platform

· Design, develop, and enhance:

o RITMs

o Service Catalog & Catalog Requests

o Incident, Problem, Change

o CMDB (modeling, relationships, data quality)

o Virtual Agent / Bot workflows

· Develop and maintain custom workflows, scripts, business rules, UI policies, and integrations

· Support and enhance ServiceNow integrations, including:

o ClickUp (project linkage)

o Enterprise systems (future roadmap integrations)

· Guide platform evolution toward automation-first and AI-ready architecture

· Partner with Infrastructure, Service Desk, Security, and Application teams to align ServiceNow with operational needs

· Enforce platform governance, best practices, and technical standards

· Mentor administrators and junior developers

· Own platform upgrades, testing, and release management

· Act as a trusted technical advisor to leadership on ServiceNow capabilities and roadmap

Qualifications

• · 5+ years of hands-on ServiceNow expertise in architecture, configuration, and customization at enterprise scale.
• Proficiency in related technologies and tools, such as scripting (JavaScript, Glide), APIs, and integration methods.
• Experience with troubleshooting, debugging, and resolving technical issues within the ServiceNow platform.
• Strong analytical and problem-solving skills to understand and address business needs effectively.
• Excellent communication skills to collaborate with technical and non-technical stakeholders.
• Proven ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic working environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are preferred.
• Bachelor's degree in Computer Science, Information Systems, or related field is highly desirable.