Tier 2 IT Specialist

Position: Tier 2 IT Specialist

Hours: Monday-Friday, 8AM - 5PM

Salary: $50, $70,000.00, negotiable based on prior experience

Description:

MCS is looking for a tier 2 IT Specialist to work with help desk and project level duties. These will involve a combination of incident triage and response as well as working with other specialists and clients to complete projects. Working experience in a variety of fields in the IT industry is a must (see requirements below). Outside of that, individuals will need to be a self-starter to rapidly adapt to an ever-changing landscape where the day to day is never truly the same.

This is not a remote or hybrid position.

Benefits:

• Competitive salary with additional compensation opportunities
• Paid time off including major US holidays. All employees start with 5 days of PTO and increases are determined during annual review.
• Employer sponsored Healthcare plans
• Retirement contribution

Responsibilities:

• Handle incoming calls or emails
• Handle assigned project tasks and work until satisfactory completion
• Handle walk-in customers for service
• Create new/maintain existing documentation
• Participate in after-hours emergency calls, various system alerts, and complete assigned on-call rotations

Requirements:

• 3-5 years of experience in Microsoft based technologies on Client and Server Operating Systems centered on configuration, setup, and maintenance.
• 3-5 years of experience with cloud technologies from Microsoft including Microsoft 365, SharePoint, Azure AD/Entra ID.
• Experience with MFA technologies such as Duo.
• Experience with on-premise hosted application technologies such as Microsoft RDS
• Experience with handling server migrations, software implementations, etc.
• Consistency and attention to detail in workmanship and communication.
• Problem solving and troubleshooting skills. Ability to work through problems and perform research to solve problems or effectively consult with the rest of the team. Both are equally as important.
• Able to multi-task and work in an environment that requires adjusting to day-to-day activities at any moment.
• Must have strong communication skills in both working with clients and other staff
• Required to be able to complete a State and Federal background check

Not required but would be considered perks:

• Knowledge and experience with backup technologies such as Veeam
• Working knowledge on networking technologies such as firewalls, routers, and switches
• Knowledge and experience with additional Cloud technologies such as Google Workspace

Applicants will be required to prove experience at time of interview.

Job Type: Full-time

Pay: $50, $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person