Ace Sales Associate

JOB SUMMARY: Upholds the Core Values as determined by the management team. Primary responsibility is to Amaze Every Customer Every Time. Sales associates are responsible for engaging the customer, determining their needs, and projecting requirements. Other responsibilities include managing shelves and inventory, maintaining the overall appearance and cleanliness of the store, and providing customers with fast and friendly service at the cash register area.

ESSENTIAL JOB FUNCTIONS:

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a Speed is Life attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items. It always takes two associates to say No. Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the S.A.L.E.S. process
• Use the Five Foot Rule greet and/or acknowledge all customers within five feet of you all the time.
• Always be polite and attentive to customers. Make eye contact and smile.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Assist customers with large or heavy items as needed.
• Operates forklift, as needed, in a safe manner for the purpose of stocking and storing product.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers
• Precisely and accurately handle money, checks, and other types of