Dental Office Manager

Position Summary

The Dental Office Manager is responsible for overseeing the daily operations of the dental clinic, ensuring efficient workflow, excellent patient experience, and compliance with Ibn Sina Foundation's clinical, operational, and regulatory standards. This role supervises front office, administrative, and support staff while coordinating closely with dental providers to maintain high-quality, patient-centered care.

Key Responsibilities

1. Clinic Operations Management

· Oversee daily front desk and administrative operations to ensure smooth clinic flow.

· Manage patient scheduling, appointments, and provider calendars.

· Ensure timely patient check-in, check-out, and customer service quality.

· Monitor clinic performance metrics (patient volume, wait times, cancellations, no-shows).

· Troubleshoot operational issues and implement process improvements.

1. Staff Supervision & Leadership

· Supervise front office, billing, and administrative team members.

· Conduct staff training, coaching, and performance evaluations.

· Ensure compliance with HR policies, attendance, and productivity expectations.

· Promote a supportive, collaborative, and service-oriented work culture.

1. Financial & Billing Oversight

· Oversee insurance verification, pre-authorizations, and patient eligibility checks.

· Ensure accurate billing, coding, collections, and