Licensing Outreach Coordinator

This position assists businesses with municipal compliance as it relates to Business Tax Receipts and Certificates of Use; coordinates with Code Compliance Department on business operating without authority; and interacts with the business community, state, county, and/or local agencies. Highly technical, customer-oriented position requiring in-depth knowledge of business licensing, permitting, and outside policies, rules and procedures. Reviews businesses licensed by Miami-Dade County that may be operating within the City, and coordinates the same with Code Enforcement for action. Assists Chief Licensing Officer with research, reporting, and Special Projects. Assists with responses to customer inquiries received.

This position reports directly to the Chief Licensing Officer.

This position is classified as an exempt, full-time position with a 40-hour work-week.

• Reviews reports published by Miami-Dade County and State for business community compliance matters, and research code cases issues by other agencies.
• Reviews Miami-Dade County Certificate of Use report and identify businesses operating without City of Doral approvals.
• Provides technical guidance to business community on permitting matters to achieve compliance to obtain Business Tax Receipt and Certificate of Use.
• Coordinates with various State agencies on business licensing inquiries and case for information.
• Research other municipal and County agencies processes and procedures, identifying process efficiencies for implementation.
• Assists with annual renewal notices and processing of +/- 8,000 renewal requests.
• Monitors renewals report for customer compliance.

Additional Duties

• Performs related duties as assigned.

MINIMUM EDUCATION AND TRAINING

• Must possess an Associate's degree from an accredited college or university, in Public Administration or related field.
• Must possess or be able to obtain the following certifications within the given timeframes: FABTO FAU/IOG Level I certification within 1st year of employment; FABTO FAU/IOG Level II certification during 2nd year of employment.
• Must possess a minimum of five (5) years of related work experience in planning and zoning, building department permitting, or economic development.
• Must be computer literate with knowledge of Microsoft Office and Adobe Acrobat programs.
• Considerable knowledge of modern office practices and procedures.
• Must be fluent in the English language. Ability to communicate in Spanish beneficial but not mandatory.
• Must possess a valid driver's license with an acceptable driving record.

Minimum Qualifications And Standards Required
Knowledge, Skills and Abilities:

• Knowledge of business writing, methods and techniques.
• Ability to interact with the public and City employees over the phone, in written communication and through personal interaction in a courteous, eloquent and effective manner.
• Ability to deal with confidential and sensitive matters.
• Ability to deal with data, people and technology that relates to administrative technical, communications, researching, reporting, accounting, legal, or managerial skills.
• Ability to use small office equipment, including copy machines or multi-line telephone systems.
• Ability to use computers for data entry.
• Ability to use computers for word processing and/or accounting purposes.
• Must be a non-smoker.
• The minimum requirements may be waived by the City Manager.

Physical Requirements

• Ability to exert up to 20 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.