Branch Operations Manager

Role:   

• Provide leadership and develop a team spirit among branch personnel in the branches in Orleans and Jefferson Parish, and instill pride and value in the branch network. The Branch Operations Manager's primary focus is on directing the daily operations of the branches and coaching personnel in the achievement of all sales and service goals.

Essential Functions & Responsibilities:

• Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Monitors branch operating results relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions.
• Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
• Willingly assists all departments as requested and performs other related duties as assigned.
• Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
• Oversees the maintenance, replenishment, and balancing of the ATMs at all locations. 
• Cash Management – Ensures all locations have sufficient cash on hand to properly operate.  
• Ensures that sales productivity is maximized while maintaining smooth and efficient branch operations. Provides excellent member service to current and potential members.
• Makes recommendations to management regarding new ideas and procedural changes, and takes action in areas to promote more efficient operations, increase staff motivation, and achieve business growth. Approve necessary and logical exceptions to policy and procedure.
• Prepares and submits all required weekly and monthly security reports, checklists, compliance reports, and general ledger reconciliation, ensuring the branch adheres to established guidelines.
• Performs or oversees daily branch opening and closing procedures.
• Exhibits financial responsibility in the monitoring of income and expense levels and contributes to the profitability of the branches.
• Compliance with