Senior Product Owner

Product Owner

Location: Frisco, TX US

Employment Type: Full-time

Key Responsibilities:

About Aezion

Aezion is a trusted digital engineering provider. Our promise is simple: Get it right. Make it right. We earn long-term partnerships by investing deeply in discovery, delivery excellence, quality, and customer stewardship.

Working at Aezion

We are a mission-driven company guided by our values: Love, Dependability, Humble Confidence, Inclusion, Speed & Innovation. We operate with a service-first mindset and measure success through customer outcomes and delivery excellence.

Role Overview

The Product Owner - Customer Solutions is the primary customer-facing owner of product outcomes for assigned accounts. This role leads customer discovery, shapes high-level requirements (the what and why), and drives alignment through demos, feedback loops, and UAT readiness. You will partner closely with the India-based Technical Product Owner who owns execution readiness, decomposition, and engineering delivery.

Key Responsibilities

Customer Discovery & Requirements (Front-of-house ownership)

• Lead customer workshops to understand business objectives, workflows, pain points, and success metrics.
• Translate needs into epics/features, user journeys, and outcome-based requirements.
• Define scope boundaries and clarify priorities in partnership with customer stakeholders.

Product Backlog Ownership (Value & priority)

• Own and prioritize the functional backlog aligned to customer value, release goals, and contractual scope.
• Ensure epics/stories include clear business context and acceptance outcomes.
• Triage requests and feedback into bug, enhancement, or change request with appropriate follow-through.

Demos, UAT Enablement & Customer Communications

• Run sprint reviews and milestone demos with a clear value narrative tied to customer outcomes.
• Partner with the Technical PO and QA to prepare UAT: approach, walkthroughs, test readiness, and release notes inputs.
• Maintain proactive communication on decisions, dependencies, risks, and trade-offs.

Release Readiness, Adoption & Stewardship

• Coordinate adoption support (enablement, training inputs, release communications).
• Capture post-release feedback and drive continuous improvement for usability and customer satisfaction.
• Keep expectations aligned to deliverables, timelines, and quality standards.

Governance & Stakeholder Alignment

• Serve as the primary liaison between customer stakeholders and Aezion delivery leadership.
• Drive timely decisions, approvals, and scope alignment to protect delivery outcomes.
• Raise risks early and lead closure on action items across business and delivery teams.

Required Qualifications

• 5+ years in a Product Owner, Business Analyst, or Customer Solutions role in software delivery.
• Strong experience in Agile delivery environments and backlog management (Jira/Confluence or similar).
• Demonstrated strength in customer discovery, requirements shaping, and executive-ready communication.
• Ability to operate in distributed teams (USA customer + India engineering) with speed and clarity.

Preferred Qualifications

• CSPO/PSPO (or equivalent).
• Experience with B2B workflow-heavy products, integrations, and customer-facing demos.
• Familiarity with SaaS/Cloud delivery models.

Core Competencies (Aezion Success Traits)

• Customer empathy and structured problem solving.
• Crisp written communication and strong facilitation.
• Outcome-driven prioritization and decision-making.
• Ownership mindset: Get it right. Make it right.