Surgical Operations Manager

The Operations Manager is responsible for managing the daily operations of Surgical Services and District MES, CES, and 360 Support, which includes managing the customer and technical service personnel to achieve short and mid-term financial and operating objectives.  The Operations Manager is responsible for establishing the strategic direction of their team, ensuring that the delivery of equipment and services exceeds customer expectations, and for managing performance to achieve revenue growth and budget expectations.

Responsibilities

• Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.
• Holds self and team accountable for timely completion of assignments and achieving expected results.
• Demonstrates leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Approval of weekly time cards, management of time off requests, and on call schedules.
• Ensure that all QI's/KPI's are in alignment with corporate standards and communicates technician stack rank performance reports to the team.
• Proactively supports customer on-site service.
• Liaison between hospitals, physicians, and the company to maximize procedures and block booking.
• Maintain proper protocol for scheduling and confirming all procedures, services, pick-ups, and deliveries.
• Develop initiatives to continually drive down lost cases.
• Assist all sales personal with direct marketing, questionnaires, lead generating, courses, sales appointments and contracts.
• Demonstrates in-depth knowledge of medical equipment.
• Manager is required to maintain a professional relationship with key local manufacturer and vendor representatives.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies and to stabilize/reduce stock outs.
• Uses all available resources to ensure teams operate efficiently, and handle geographic routing and prioritization to service customers effectively.
• Gain knowledge to be proficient in all systems.
• Ensures all required personnel are current in their DOT certification.
• Ensure the timely completion of the Operations Compliance Guide Audits.
• Recruits, trains and develops employees.  Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Understands billing for