Lead Breakaway Instructor

Role & Responsibilities:

The responsibilities and duties described here are representative of those anticipated for the Breakaway Lead Instructor. This is not a comprehensive list and other duties may be assigned.

The primary goal of this position is to enhance the Breakaway experience for members: this includes building class attendance, improving member engagement, ensuring fun and effective programming, and more.

Responsibilities include:

General:

• Identify new opportunities for CPf Breakaway program such as:
• Innovative class ideas plus a deep understanding of program's competition
• Proposals on potential equipment and studio upgrades
• Communicate with each site's Hospitality, Fitness Concierge and Operations teams to carry out any necessary on-site tasks, including substitutions, technical issues, studio maintenance, and equipment needs
• Maintain a strong presence in all clubs including during peak hours such as evenings and weekends, at various member events, and on social media
• Serve as a brand ambassador for Chelsea Piers Fitness
• Seek excellence and progress in all tasks

Program Management:

• Sharpen & develop Breakaway core program using technology and equipment currently in use
• Develop new class styles, technology applications, and marketing initiatives to ensure that Breakaway at Chelsea Piers Fitness is recognized as a leader in the cycling industry
• Help create an engaging and diverse schedule that speaks to a broad member base
• Collaborate with Marketing to promote classes, special events, promotions, themed rides, and more

Team Leadership

• Minimum one year experience leading a team of 5+ people

Cycling Team Leadership:

• Work with Group Fitness Director to develop class & instructor guidelines and standards
• Train, mentor, evaluate, and manage cycling instructor staff, including:
• Ensure all instructors implement an effective, engaging, on-brand Breakaway experience
• Ensure all instructors adhere to expectations in Chelsea Piers Fitness & Group Fitness handbooks
• Assist with schedule management, substitutions, payroll, and evaluations
• Assist with social media outreach / marketing to help all instructors gain a following
• Recruit and develop talent
• Expanding program / instructor knowledge base – training, workshops, etc.
• Auditing and coaching instructors on teaching styles and building music playlists
• Maintain hiring and evaluation procedures
• Class, Training and Onboarding Content
• Develop clear class structures
• Develop audio and video content that supports recruitment, hiring and training
• Staff training:
• Quarterly Staff Meetings:
  • Dates & hours pre-approved by Group Fitness Director
  • Goal is to conduct regular team meetings to review best practices and new formats
• New Club Trainings
  • Launch training of 10-12 hours anticipated per club
  • Goal is to prepare new and existing instructors to teach in all/ new locations

Instruction:

• Serve as Lead instructor teaching at least two classes per week at at least 3 New York City locations. Recommended teaching at least 8+ classes per week (evenly split across teaching locations)
• Develop a strong following across Chelsea Piers Fitness clubs through member engagement inside and outside of the studios
• Serve as lead substitute for Breakaway classes when necessary

Performance Factors:

• Personal Class Quality – consistently performing above average in class utilization and evaluations
• Club Class Quality – improve class utilization in all clubs / offered classes; improve subjective and objective performance of all Breakaway class experience
• Class Attendance – consistent attendance at 80% of capacity during peak hours, 60% during non-peak hours
• This applies to both personal classes and all other Breakaway classes on the schedule
• Class Policies – consistently follow class policies such as following uniform requirements, creating excellent/inclusive playlists, adhering to substitution guidelines, and more
• This applies to both personal classes and all other Breakaway classes on the schedule
• Social Media/Member Engagement – form a following, promote Chelsea Piers schedule ./ content on personal accounts, attend member events, and more
• This applies to both personal classes and all other Breakaway classes on the schedule

Qualifications:

• Candidates must have at least 3 years of cycling experience
• Experience at either national boutique studios or large fitness clubs preferred
• At least one year of Team management / leadership experience
• High-energy, personable and passion for fitness with a team-first mentality.
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition.
• Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail.
• Organizational skills, including management of multiple projects and technologies; and a familiarity or willingness to learn Microsoft Outlook, Teams and Exerp
• Ability to adapt to change and a willingness to improve and evolve
• Reliable
• Effective communicator