D365 F&O Functional Solution Architect, Managed Services

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We're also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Description
As a member of the Managed Services team, the Dynamics 365 Finance and Operations (ERP) Solution Architect will help MCA Connect deliver world-class customer service. A Managed Services Solution Architect will be self-motivated to troubleshoot and resolve issues with the Dynamics 365 ERP application. The Solution Architect can include and are not limited to a variety of projects within Managed Services that may consist of Upgrade Projects (AX 4.0, 2009, 2012 -> D365), optimization of existing systems, net new module implementations, or higher-level troubleshooting for cases.

The Solution Architect is responsible for overseeing and executing on the Solution scope of Dynamics 365 F&O as well as for assisting clients in the implementation and support of Dynamics 365 F&O. They will be involved in improving operational metrics, business case development and performance measurement. They will provide functional knowledge and manage client relationships within context of individual role. Position requires up to 50% travel.

The Solution Architect should have business functional experience to support analysis first at a business process level, comprehension of business terminology, and a variety of best practice knowledge to support effective translation of requirements.

The Solution Architect must also have practical experience in other process areas of Microsoft Dynamics 365 F&O/Dynamics AX to configure and implement a cohesive solution that best fits the needs of the customer and to support the project team.

• Customer Satisfaction – 35%
• Work closely with MCA Connect team (the Production/Manufacturing Consultant, the Finance/Accounting Consultant, and Supply Chain Consultant) to ensure that the implementation meets the customers' expectation.
• Provide cross-functional knowledge and guidance on the configuration of Microsoft Dynamics 365 F&O/ERP.
• Provide customer satisfaction by ensuring on-time delivery quality results.
• Communicate with Leadership Team:
• Display confidence and experience to support being recognized as a trusted advisor.
• Promote and encourage change and change management methods to support customer acceptance and system adoption.
• Leadership skills are required to respond to Senior Management concerns and key decisions that affect the project.
• Ability to escalate and communicate risks, challenges, discuss pros and cons to support overall project solution.
• Ability to prioritize and maintain focus on the customers visionary goals.
• Successful implementation of practical business solutions using industry best practices – 30%
• Facilitate the implementation and support of Microsoft Dynamics 365 F&O/ERP
• Leads the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through the execution phases of the project.
• Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee the running of detailed design/requirements meetings to understand clients' business requirements and conduct gap analysis
• Ensures the quality of the design, configuration and testing of core Dynamics 365 ERP modules
• Review design requirements prepared by functional team. Deliver recommended changes and adherence to methodology.
• Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions
• Communicates with client senior level leadership to facilitate key business decisions.
• Actively participates in the role of "Dynamics 365 F&O/Dynamics AX Expert" in the Executive Steering Committee.
• Facilitate and ensure all cross-practice coordination as appropriate.
• Encourage collaboration, brainstorming, and active learning.
• Support technical lead regarding questions on customizations, estimates, and timelines.
• Project team support and management – 30%
• Ensure project and project team members follows MCA Connect methodology standards, including conformance to any Statements of Work (SOW)
• In partnership with the technical lead, creates and executes on the final system cutover plan for Go Live.
• Works with the Project Manager and the technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post Go Live maintenance either customer or partner maintained.
• Manage and provide senior support to the client for the generation of user documentation
• Manage and provide senior support for the Training of end users and system administrators
• Provide business technical support and guidance to empower functional team to build and own solution.
• Assist functional team and customer with data migration plan, reconciliation plans, and data clean up recommendations.
• Assist customer with LCS initial setup.
• Creation of Azure Devops test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign off.
• Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning.
• Mentor team to support knowledge