Restaurant Server

Why Work at The Elmore Hotel?

At The Elmore Hotel, we deliver boutique luxury with a Texas twist in Dallas' vibrant Southlake district. Featuring sophisticated accommodations, refined dining, and elegant event spaces, our hotel is designed for unparalleled comfort and hospitality. Curators at The Elmore Hotel enjoy working in an upscale, service-driven atmosphere that values excellence, innovation, and personalized guest experiences.

DEPARTMENT: Food and Beverage

REPORTS TO: Senior Food & Beverage Manager

STATUS: Non-Exempt

POSITION SUMMARY:
If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and constantly. Servers take control and ownership of every guest's experience. Servers have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service as a result of this. They have a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.

RESPONSIBILITIES:

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner. Also responsible for answering questions, suggestively selling, and creating an upbeat atmosphere for guests.
• Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant's promotions and specials.
• Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.
• Communicates all allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensure guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Clears plates at the appropriate time and always asks for help in doing so when the clear can't be completed by one person.
• Responsible for crumbing the table whenever it is appropriate during the meal.
• Makes certain the serving station is well-stocked at all times.
• Presents the check and responsible for all transactions including receiving