Dispatcher II

The Cascade East Transit Dispatch team is looking for an internal applicant to take on the role of Dispatcher II. The successful applicant will have a thorough knowledge of the practices and technology used by the Dispatch team. The wage is $23.35 to $31.32/hour. Position is fully benefitted. This is a great opportunity for someone who wants to take the next step in their career with Cascade East Transit.
Role Of Department
The overarching purpose of COIC's transportation program is to strengthen regional transportation services and infrastructure through the development and implementation of regionally based transportation plans, administration and operations, service coordination, and project development. A regional approach to transportation enhances efficiencies among transportation organizations and ensures regional connectivity for Central Oregon's residents, businesses, and visitors.

Job Purpose
Under the direction of the CET (Cascades East Transit) Dispatch and Call Center Supervisor, this position is responsible for dispatching, routing, scheduling, and will assist in assigning bus driver personnel to routes; answer general questions regarding rides, dispatch, and travel information. Maintain professional radio communication protocol; collect and track operating data as assigned. Respond to emergencies, follow emergency procedures and aid drivers and passengers in emergency situations. Familiarity of the CET Driver Manual. Represent COIC in a courteous and professional manner that will maintain and promote the positive reputation of the organization. Dispatchers may also take on additional lead roles as identified by the CET Dispatch and Call Center Supervisor.

COIC Mission
COIC supports the region as a trusted leader and partner, helping communities identify and address their unique and common needs through collaboration, shared service delivery, technical assistance, information sharing, and resource development.

Essential Functions
A person employed in this position must possess the capability to perform the following duties to be considered for this position. The duties are essential functions requiring the critical skills and expertise needed to meet job objectives.

Supervision And General Oversight

• Dispatch vehicles and drivers using a computerized dispatch system.
• Dispatcher II includes additional responsibilities including travel training for both general public riders and human services' clients.
• Monitor radio transmissions to ensure operators are observing schedules.
• Identify service disruptions and/or delays and initiate corrective action (makes necessary adjustments to driver manifests and rides to maintain operational effectiveness and efficiency).
• Contact appropriate law enforcement agencies, medical services, and supervisory personnel in emergency situations, aid drivers and passengers when an emergency develops.
• Monitor operating practices to ensure compliance with rules and regulations; report violations, including customer complaints, to supervisor.
• Contact maintenance personnel when there is a mechanical issue with a bus.
• Schedule rides; utilize scheduling software with trip request data to develop efficient schedules.
• Review, revise, and produce final schedules for routes using scheduling software.
• Contact drivers to schedule work.
• Contact clients to advise of ride adjustments.
• Track data and develop monthly spreadsheet reports on vehicles and ridership.
• Receive calls and check voice mail messages regarding canceled rides. Depending on the type of ride, get into one of two different ride management systems to enter the canceled ride. Notify Medicaid providers by phone of cancelations.
• Additional responsibilities to assist the CET Dispatch and Call Center Supervisor with billing.
• Additional responsibilities to assist the CET Dispatch and Call Center Supervisor with daily, weekly, and monthly reports.
• Additional responsibilities with assisting CET Dispatch and Call Center Supervisor with fare box reconciliation including counting money, data entry, reporting, and