Ambulance Transportation Division Manager

T
eam Gilbert
has an exciting opportunity for a
highly motivated professional
to fill the position of
Ambulance Transportation Division Manager
.
With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.

Business Development & Financial Management
The
Ambulance Transportation Division Manager
manages and expands the Fire Department's Ambulance Transportation Division with focus on superior customer service and performance. Develops strategic initiatives, negotiates partnerships, ensures regulatory compliance, and builds sustainable transportation operations. The primary job duties of this position include:

• Develop strategic plans to expand transportation services and efficiency
• Develop and monitor budget; manage revenue cycle operations and billing practices
• Monitor revenue streams and other key performance indicators (KPI)
• Prepare financial forecasts, variance reports, and performance dashboards
• Build relationships with key stakeholders including hospitals, insurance providers, and healthcare networks

Operations & Compliance

• Monitor service delivery to ensure the highest internal and external customer service
• Design scalable operational systems and service delivery models
• Ensure compliance with AZDHS, CMS, and all regulatory requirements
• Implement quality assurance programs for patient care and billing
• Monitor response times and recommend deployment improvements
• Oversee ambulance inspections, Certificate of Necessity renewals, and other regulatory reporting

Recruitment, Hiring & Training

• Lead recruitment and hiring of qualified paramedics and EMTs
• Develop and oversee orientation and training programs for new hires
• Ensure new employees meet all certification and competency requirements
• Transition trained personnel to Captain/Company Officer for field supervision

Leadership & Performance Management

• Supervise administrative/professional staff
• Establish performance standards and operational metrics
• Analyze data and prepare reports reflecting on overall performance
• Develop KPIs aligned with department strategic objectives

Knowledge, Skills, And Abilities
Revenue cycle management; business development and strategic planning; CMS and AZDHS compliance; financial analysis and budget development; contract negotiation; EMS protocols and reporting systems; NFPA, NHTSA, and AZPIERS standards; recruitment and training program development; data analytics and KPI development; stakeholder engagement.

Requirements
At
Team Gilbert
, we hire innovative, forward-thinking problem-solvers who love what they do In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

Education:
Bachelor's degree in medical, business, or public administration; Master's preferred

Experience:
5 years EMS/ambulance experience with operational performance metrics; 3 years supervisory experience.

Certifications:
Valid Arizona driver's license; CACO, CAPO, and CAFO within 12 months

Desirable Requirements:
Current Arizona Paramedic, RN, or LPN license and minimum of 5 years clinical experience in that discipline

Requirements:
Cannot be on OIG exclusion list

AT-WILL/FLSA STATUS:
This position is an At-Will position and is FLSA Exempt - ineligible for overtime compensation.

On-site/Hybrid Designation
This position has been identified as an eligible position for a Hybrid or Remote work agreement,
however the first 6-8 months of this position will be 100% onsite
.

Modified work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point.
Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona.
Physical Demands And Working Conditions For This Position Include
This position has been designated as a
Sedentary
position that spends a majority of their workday in an
office
environment.
Click here
to learn more about the different physical exertion levels as defined by the Social Security Administration.
The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.
View this presentation
here
.**
Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.