Service Advisor

Service Advisor

"ARE YOU LOOKING FOR A CAREER IN AUTOMOTIVE INDUSTRY?"

Experienced Service Advisor for High Volume Service Drive
(MINIMUM 2 YEARS OF SERVICE ADVISOR EXPERIENCE IS REQUIRED)
As a Service Advisor at Eriks Chevrolet, you will have the opportunity to assist our customers automotive service needs.

Responsibilities and Qualifications

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and recommend products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Eriks Chevrolet's goal in service sales for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must have a valid driver's license
• Must be able to pass pre-employment background check and drug screening.

Benefits of working at Eriks Chevrolet

• Competitive weekly pay plus monthly Bonus's and commissions
• 401k plans with company matching for most full-time and part-time team members
• Health care plans
• Life Insurance
• Paid holidays
• Monday-Friday Work Week
• Employee discounts on service and cars

Job Types: Full-time, Commission

Pay: $45, $65,000.00 per year

Job Type: Full-time

Pay: $45, $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Kokomo, IN Required)

Work Location: In person