Case Manager (55718)

SUMMARY

Case Manager report to the Director of Social Services

Principal Duties and Responsibilities:

Under the general supervision of the Director of Social Services, Case Managers are expected to perform the following principal duties and responsibilities. 

• Conduct initial intake, including but not limited to social service assessments, psychosocial assessments, independent living plans, and referrals for incoming clients who are referred from the shelter system.
•  Conduct updates to psychosocial assessments and other evaluations as a basis for developing appropriate referrals and other interventions.
•  Identify benefits and entitlements and connect clients to mental health, medical treatment, and substance use treatment facilities where applicable.
•  Obtain identification, public benefits, and other applicable income sources for clients.
•  Conduct weekly and bi-weekly meetings with clients to finalize their Individual Living Plans, assess their ongoing needs, promote harm reduction strategies, and facilitate referrals for necessary services.
•  Document all efforts in providing services, interactions, and follow-up regarding resident involvement.
•  Manage and track employment and housing placements of shelter residents.
•  Maintain current and confidential client case records for the assigned caseload.
•  Complete all required trainings in a timely manner.
•  Teach residents how to advocate for themselves when seeking employment in the community.
•  Facilitate clients in achieving their employment objectives through the identification and referral to pertinent services.
•  Support the Program Director and Director of Social Services in achieving performance objectives, including resident rehousing placement goals.
•  Collaborate with all Department of Homeless Shelter (DHS), Human Resources Administration (HRA), governmental bodies, and other relevant resources to advocate for and ensure the timely fulfillment of client housing needs.
•  Facilitate workshops for residents on an as-needed basis, covering the housing search, application, and interview processes.
•  Attend all mandatory meetings, including those pertaining to social services, team collaborations, and agency-wide initiatives.
•  Ensure all mandatory agency and funder training modules are completed promptly.
•  Perform other related duties as assigned.

Qualification:

Degree Requirement: Bachelors relevant to human services and at least one (1) year of proven experience in Human Service-related field or;

An associate degree with at least two (2) – three (3) years of proven experience in a Human Service-related field.

Bi-lingual preferred.

Familiarity with CARES, preferred.

Other Qualifications:

•  Familiarity with NYC Shelter System with any population; Families with children, single adults, mental health, substance use, HIV/AIDS, or any other related field.
•  The ideal candidate will demonstrate sensitivity, tact, and resourcefulness.
•  A strong desire to assist clients in a nonjudgmental, empathetic, and compassionate manner is essential.
• The capacity to effectively address cultural distinctions and a dedication to the importance of cultural competency are essential.
• The ability to establish and maintain appropriate professional boundaries.
• Demonstrates exceptional organizational, time management, and written communication abilities.
• Experience working with DHS and other service providers, Preferred.
• Experience providing case management services to families with children/Single Adults referred from DHS.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift to 25 pounds at times

Must be able to access and navigate each department at the organization's facilities.

Compensation and Benefits:

Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the Role, Individuals Competencies, Education/professional Certifications, Qualifications/experience, Performance in the role.

Benefits:

Phoenix House Homeless Shelter provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental and Vision

Commuter Benefits

Employee Assistance Program

Paid Holidays, Annual Paid Time Off

Optional Life Insurance

Long Term Disability

Leave Benefits: Short-Term Disability, Other Leaves including FMLA, ADA, Bereavement, Jury Duty, Parental/Adoption Leave

Retirement Benefits Plan (403B)