Field Systems Support Technician

Who We Are

We are a dynamic,
growth-oriented and safety-focused company. Our organization has been deemed to
be an "essential service" by providing collection and processing for Waste and
Recycling that keep our communities clean and safe. With customer service and
safety as our focus, we are looking for an energetic and driven employee to
support our growing company and play a crucial role in waste diversion. Emterra
is proud to be recognized as one of Canada's Greenest Employers, a certified
diverse supplier of the Canadian Aboriginal and Minority Supplier Council
(CAMSC), the Canadian Women Business Enterprise National Council (WBE) and
WEConnect International.

Job Summary

The Field Service Technician is responsible for installing, monitoring, and troubleshooting collections technological systems throughout various divisions in Ontario. This position demands strong technical, analytical, and problem-solving abilities. The technician works closely with maintenance staff, Collections Managers, Supervisors, and customer service representatives. Flexibility with changing schedules is important to accommodate urgent repairs when necessary.

Responsibilities

• Install and repair CCTV, alarm, RFID systems, and other truck technologies as required.
• Interpret schematics and prioritize tasks efficiently.
• Analyze and resolve technical problems.
• Maintain responsibility for equipment and vehicles.
• Order, track, and manage equipment inventory as needed.
• Collaborate effectively with management and colleagues.
• Set up and repair telecommunications equipment and products.
• Remotely monitor deployed units in operation.
• Respond to system alarms and perform initial system actions.
• Diagnose system issues, assist other technicians with troubleshooting, and address remote problems.
• Work on electrical, mechanical, and chemical subsystems within power generation.
• Repair and maintain truck scales and camera systems.
• Keep logs of events and escalate complex problems to supervisors or relevant teams.
• Communicate with maintenance crews about truck repairs, equipment, and provide updates on route progress.
• Manage scheduling for truck repairs, coordinate arrangements for drivers, and work with external vendors.
• Update routes daily to reflect changes in customers or service requirements.
• Support operations by participating in root cause analysis and planning solutions for material-related issues.

Qualifications:

• 1–3 years of experience as a technician with expertise in electrical and/or computer system troubleshooting.
• Prior experience in remote monitoring and troubleshooting preferred.
• Technical background or previous work as an electrician or installation technician preferred.
• Strong technical writing ability.
• Motivated to work independently under pressure.
• Proficient in MS Office Suite.
• Able to multitask and adjust priorities quickly.
• Experience with data entry and report generation.
• Customer service skills and professionalism are essential.
• Advanced computer proficiency.
• Dispatch experience considered an asset.
• Experience in the waste management or transportation industry is an advantage.

Salary – $52,000

Onsite – Waterloo

Reasons to Apply, Stay and Grow with Emterra Group:

• Competitive wages
• Comprehensive health benefits (health, dental, and more depending on what you choose)
• Employee Assistance Program, paid for by the company
• Be part of an entrepreneurial organization that wants to continue to learn and grow
• Ability to have an impact and make a change 

Are you ready to jumpstart your career by joining one
of Canada's Greenest Employers and become part of the environmental solution?
If so, apply now  We appreciate all applicants who apply however only
those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable,
fair, and diverse environment. Any applicants who have a disability or require
reasonable accommodation may speak directly with our Human Resources
Department. Reasonable accommodations will be assessed on a case-by-case
basis. All qualified applicants will receive consideration for employment
without regard to race, colour, religion, sex, sexual orientation, gender
identity, age, national origin, disability, or veteran status.

Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an immediate vacancy, and we are actively hiring for this position.

Please visit our careers page to see more job opportunities