Facilities Coordinator

Facilities Coordinator, Nando's USA

WHO WE ARE

Nando's Peri-Peri USA is a growing restaurant group currently seeking to add a full-time Facilities Coordinator to our Restaurant Support team. Known best for our marinated and flame grilled chicken basted to your liking with our famous PERi-PERi sauce, our casual and culturally diverse company has deep roots as a global brand originating in South Africa.

NANDO'S VISION

At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers' needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ABOUT THE ROLE

The Facilities Coordinator plays a vital role in supporting the Facilities team by managing service requests from restaurants through the CMMS platform, EcoTrak. This role ensures timely resolution of maintenance issues, accurate vendor onboarding, and smooth coordination between restaurant operations, vendors, landlords, and internal stakeholders. The Facilities Coordinator also assists with reporting, budgeting, inventory management, and project tracking to maintain operational excellence across all Nando's locations.

This is a very comprehensive role requiring strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, ever-changing environment.

Key Responsibilities

EcoTrak CMMS Management

• Serve as the primary owner and expert of the EcoTrak system for Nando's.

• Ensure all vendors have signed terms and conditions uploaded into the system in accordance with the internal SOP

• Maintain current pricing structures for each vendor within EcoTrak and update rate cards as needed

• Onboard new vendors, upload all required documentation, and track pending invitations.

• Monitor and follow up on:

• Unaccepted or declined work orders.

• Vendor requests for work order NTE – Not to Exceed increases.

• Invoices pending approval beyond expected timelines. (as requested)

• Proposal submissions from vendors.

• Push system momentum by identifying and resolving bottlenecks.

• Train with EcoTrak