ADMIN / COORDINATOR – CLIENT RESPONSE TEAM (felony friendly)

Company: New Jersey Legal Documents Notice Processing Office (N.J. L.D.N. Field Ops & Processing Agency)
Location: New Jersey Remote

About N.J. L.D.N — Who We Are

N.J. L.D.N. is a legal notice delivery and compliance operations agency.

We support:

• Law firms
• Property management companies (PMCs)
• Housing and real estate professionals

We deliver, post, and document legal notices with full compliance — excluding any services that legally require law enforcement or a badge.

We are felony-friendly for serious, reliable applicants who are ready to show growth, professionalism, and responsibility.

This is more than business — we build friendships, partnerships, and financial success from within the company — #TeamBuilding in a real way.

About the Role — Admin / Coordinator, Client Response Team

As an Admin / Coordinator on the Client Response Team, you are the first voice and main contact when people call us back after receiving an attempt notice on their door.

You help:

• People who are calling because we tried to deliver something
• Clients who need updates on jobs
• The field team who needs addresses, notes, or schedule changes

You're the hub between the public, our clients, and our field team.
You'll answer calls, update the system, send route changes to Supervisors/Field Agents, and make sure the right information gets to the right person at the right time.

You may also receive calls from law firms, property management companies (PMCs), and other professional contacts with questions, updates, or general inquiries related to notices and delivery activity.

This is NOT for people who hate phones, don't read details, or disappear.
This is a no excuses
• no laziness
• no-call-no-show FREE zone.

What You'll Do

Client & Recipient Calls

• Answer inbound calls from people who received an attempt notice on their door
• Confirm basic information (name, address, reference, contact details)
• Schedule redelivery windows or pickup appointments based on our rules
• Stay calm, respectful, and professional — even when callers are confused, stressed, or upset

Admin & Coordination

• Log call details and outcomes into our system accurately
• Update addresses, phone numbers, and special instructions when appropriate
• Notify Supervisors and Field Agents of new appointments, reschedules, or cancellations
• Help assign, adjust, or confirm routes as directed by leadership

Support for Clients & Internal Teams

• Answer simple status questions from law firm/PMC contacts and internal teams (within what you're allowed to say)
• Relay important messages to leadership when needed
• Flag repeat problem addresses, complex issues, or unusual patterns

Data Entry & Documentation

• Document all call notes, appointment details, and updates clearly
• Tag and code jobs correctly so field agents know exactly what to do
• Help correct small data errors (missed unit numbers, typos, etc.)

This Role Is Perfect For Someone Who:

• Has a calm, clear, professional phone voice
• Can listen, type, and think at the same time
• Pays attention to details and follows directions
• Likes helping people and solving simple problems
• Wants to grow long-term in a felony-friendly, structured company

Experience & Requirements

Experience Level: Entry-level to mid-level admin or call-center support.

Required:

• Some experience in customer service, call center, receptionist, dispatch, scheduling, or admin
• Comfortable being on the phone for most of the shift
• Able to type and navigate basic computer systems while on calls
• Good spelling, basic writing, and note-taking
• Reliable, on time, and reachable during assigned shifts
• 18+ with access to a quiet place to take calls and a stable internet connection (for remote work)
• Felony-friendly: we care about your growth, not your past — honesty and consistency are required

Preferred:

• Experience with call-center software, CRM, or dispatch tools
• Experience working with stressed, confused, or upset callers
• Bilingual is a plus, not required

Hours & Availability

• Mon–Fri: 7:00 AM – 7:30 PM
• Sat: 12:30 PM – 5:30 PM
• Sun: closed

Compliance; We operate to state, county, and municipal standards for legal notice delivery and documentation.
All hires must complete certification and maintain compliance.

Job Types: Full-time, Part-time

Pay: $ $28.23 per hour

Work Location: Remote