Client Care Coordinator

Client Care Coordinator

Location: Vancouver, WA

Facility Type: Residential Treatment Center & Outpatient Mental Health Hospital

Employment Type: Full-Time

Schedule: 8-hour shifts, 7 days, open availability

Job Reference Number: WA001CCC

Position Overview:

We are seeking a highly organized and compassionate Client Care Coordinator to provide exceptional support to clients, families, and staff in a fast-paced inpatient behavioral health environment. As the first point of contact, this role ensures a welcoming experience while managing administrative responsibilities such as scheduling, data entry, and front desk coordination.

Key Responsibilities:

• Greet incoming clients, families, and visitors in a warm, professional manner
• Assist with patient check-in/check-out, appointment scheduling, and client flow
• Verify insurance eligibility, benefits, or self-pay status; obtain authorizations as required
• Update client demographics and maintain medical records in accordance with HIPAA standards
• Handle incoming phone calls, direct inquiries, and respond to client concerns promptly
• Support front office operations, including data entry, filing, and document management
• Maintain cleanliness and organization of reception and exam areas; restock supplies as needed
• Assist with intake processes and support transitions into care
• Participate in assigned projects and cross-functional team initiatives
• Foster a positive and client-centered environment that supports healing and dignity

Qualifications:

• High school diploma or equivalent required; associate degree or pursuit of higher education preferred
• Minimum 1 year of experience in customer service or healthcare administration preferred
• Strong computer and typing skills (40+ WPM); EHR experience preferred
• Excellent communication skills and attention to detail
• Ability to work independently, manage multiple priorities, and remain calm under pressure
• Strong interpersonal skills with the ability to interact respectfully with clients from diverse backgrounds
• Must be reliable, punctual, and maintain confidentiality at all times
• Must pass a TB test, background check, and drug screening prior to employment
• Pass EHR/ EMR Kipu training within 30 days of orientation

Pay: $ $22.75 per hour

Job Type: Full-time

Pay: $ $22.75 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Ability to Commute:

• Vancouver, WA Required)

Ability to Relocate:

• Vancouver, WA 98661: Relocate before starting work (Required)

Work Location: In person