Member Services Associate

Position Title: Member Services Associate

Location: New London Recreation Center - New London, CT

Type: Part time

Includes a Complimentary Membership for You and a Member of Your Household

Summary:
We improve life and we're here to serve. What you do is something special and contributes towards improving health within the New London community. Join our team of full time and part-time team members at the New London Community Recreation Center, a new 57,000 square foot facility managed by Power Wellness. We specialize in managing state-of-the-art fitness and recreation centers for municipalities, hospitals, community colleges and foundations nationwide. Our 2,100 team members in 14 states are committed to excellence in fitness, wellness and recreation services that prioritize youth, family and senior programming.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:
1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.

1. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.

2. Schedule all appointments via core business software, including reminder phone calls, cancellations and notifying associates of appointments per policy.

3. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.

4. Proficiently enroll members via contract, explaining membership, obtaining signature and