Front Office Representative

We are seeking an outgoing, friendly, motivated and detail-oriented Front Desk Representative to be the first and last point of contact for our patients. This role is critical to the patient experience and the daily flow of our clinic. The ideal candidate is professional, organized, comfortable with technology, and able to manage multiple tasks in a fast-paced medical environment.

Key Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and out using Intergy EHR
• Verify patient demographics, insurance information, and consent forms
• Collect copays, deductibles, and outstanding balances accurately and professionally
• Schedule, reschedule, and confirm appointments for multiple providers
• Answer incoming phone calls and route messages appropriately
• Communicate clearly with clinical staff regarding patient flow and needs
• Maintain a clean, organized, and HIPAA-compliant front desk area
• Assist with scanning, document management, and basic administrative tasks
• Provide excellent customer service while maintaining confidentiality and professionalism

Qualifications & Skills

• Prior experience in a medical front desk or healthcare setting preferred
• Experience with Intergy EHR or similar electronic health records strongly preferred
• Comfortable handling payments and discussing financial responsibility with patients
• Strong computer skills and ability to learn new systems quickly
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and remain calm under pressure
• Professional appearance and demeanor
• Knowledge of HIPAA and patient privacy standards

What We're Looking For

• Someone who enjoys helping people and creating a positive patient experience
• A reliable team player who takes ownership of their work
• Attention to detail and accuracy in scheduling and