Assistant Service Manager

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best-in-class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for an Assistant Service Manager to join our team. Apply today

To learn more about our company, please visit

Job Summary:
The Assistant Service Manager is responsible for selling and scheduling needed service work in the Service department.

What We Offer – Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

Essential Duties and Responsibilities:

• Follows the leadership of the Service Manager. Maintains high customer satisfaction standards. Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Handles telephone inquiries regarding appointments and work in process.
• Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
• Generates repair orders with all fields filled out including both your signature as well as the customer's signature. Includes emails on all repair orders.
• Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours.
• Reviews technician's notes verifying the 3 C's (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Establishes customer's method of