Community Manager

Job Summary:

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to