Hospice Intake Specialist

Overview
Join our dynamic healthcare team as an Intake Specialist, where your energetic approach and meticulous attention to detail will play a vital role in delivering exceptional patient experiences. In this pivotal role, you will be the first point of contact for patients, ensuring smooth and efficient intake processes while supporting clinical and administrative teams. Your enthusiasm for healthcare and strong organizational skills will help streamline patient onboarding, verify insurance information, and manage medical documentation with precision. This position offers a rewarding opportunity to contribute to quality care delivery in a fast-paced, supportive environment.

Duties

• Collect and review patient information, including medical history, insurance details, and demographic data, ensuring accuracy and completeness
• Verify insurance coverage through systems such as Epic, Meditech, Athenahealth, or other EMR (Electronic Medical Records) systems
• Assist with insurance verification and pre-authorization processes to facilitate timely care delivery
• Schedule appointments using medical office management software like Eaglesoft or Dentrix, coordinating with clinical staff to optimize patient flow
• Review and update medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times
• Support documentation review for accuracy in coding (CPT, ICD-10/ICD-9), billing, and care plans to ensure proper reimbursement and record integrity
• Manage multi-line phone systems with excellent phone etiquette to handle inquiries efficiently and professionally
• Perform administrative tasks such as filing, data entry (including 10-key typing), and maintaining organized medical records
• Collaborate with clinical staff to facilitate smooth intake processes for diverse patient populations across various healthcare settings

Experience

• Proven experience in a medical office environment or healthcare setting, preferably as an Intake Specialist or Medical Receptionist
• Strong knowledge of EMR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth; experience with Eaglesoft or Dentrix is a plus
• Familiarity with medical terminology, CPT coding, ICD-10/ICD-9 coding, and documentation review processes
• Knowledge of HIPAA regulations and health information management standards to ensure patient privacy and data security
• Excellent customer service skills combined with professional phone etiquette and effective communication abilities
• Bilingual capabilities are highly desirable to serve diverse patient populations effectively
• Experience working in clinics specializing in dental or hospital environments is advantageous
• Proficiency in Microsoft Office Suite (Word, Excel) along with strong clerical skills such as filing and multi-line phone handling
• Ability to multitask efficiently while maintaining attention to detail in a fast-paced setting

Join us as an Intake Specialist if you're passionate about making a difference in healthcare through energetic service delivery and precise administrative support. Your dedication will help ensure our patients receive seamless care from the moment they walk through our doors

Job Type: Full-time

Pay: $ $28.52 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person