Operations Manager
Eventura Limited
- Bolton, England, United Kingdom
- Bolton, England, United Kingdom
Über
We are seeking an experienced Operations Manager with a strong MSP and technical services background to lead operational delivery across Eventura’s Technical Services and ERP functions. Reporting directly to the Managing Director, this role holds accountability for service quality, people leadership and commercial outcomes.
*The Role*
We are looking for an experienced Operations Manager with a strong technical and MSP background to lead Eventura’s Operations function.
Reporting directly to the Managing Director, you will have overall responsibility for operational delivery, service quality, people leadership and financial performance across:
* Technical Services
* ERP Delivery
You will oversee operational delivery across both practices, working closely with the existing Service Desk Manager and supporting the development of clearer ownership, structure and leadership as the business scales.
This role is well suited to someone who has progressed through technical services and MSP operations, understands how service desks and delivery teams operate in practice, and is comfortable leading across multiple disciplines through managers and senior team members.
While ERP exposure is valuable, this is not an ERP programme delivery role. The focus is on operational leadership, governance, performance and scalability across all delivery functions.
*Key Responsibilities*
Operational Leadership
* Own operational delivery across Technical Services and ERP
* Lead and support the Service Desk Manager and delivery teams, introducing appropriate technical and ERP leadership roles as the business scales
* Act as a senior escalation point for key customers and critical incidents
* Define and embed clear operational standards, governance and escalation paths
Service Delivery & Performance
* Ensure Service Desk performance meets agreed SLAs, KPIs and customer expectations
* Oversee ERP delivery governance, quality and SLA performance, ensuring work is prioritised, tracked and reported effectively
* Maintain high standards across security, data integrity and operational controls
* Ensure incidents, escalations and delivery risks are handled professionally and consistently
Commercial & Pre-Sales Support
* Provide operational and technical input into pre-sales activities where required
* Validate delivery scope, resourcing, timelines and delivery risk
* Support delivery efficiency and margin through effective planning and change control
* Support clear and effective handover from sales to delivery
People, Structure & Capability
* Support recruitment, onboarding, development and retention across delivery teams
* Improve role clarity, accountability and progression pathways
* Manage performance, wellbeing and escalation in partnership with HR
Continuous Improvement & Scale
* Drive improvements in delivery frameworks, tooling and automation
* Produce clear operational and financial reporting for senior leadership
* Reduce reliance on the Managing Director for day-to-day operational decisions
* Contribute to the ongoing evolution of Eventura’s technical and ERP service offerings
*What We’re Looking For*
Essential
* Proven experience in a senior operations or service delivery leadership role
* Strong background in MSP or technical services environments
* Experience leading Service Desk operations through managers or senior team members
* Demonstrated ability to oversee multiple delivery functions simultaneously
* Strong understanding of IT service management and delivery frameworks (e.g. ITIL, Agile)
* Commercial accountability for SLAs, utilisation, margins and delivery performance
* Confident communicator, comfortable engaging customers and senior stakeholders
Desirable (but not essential)
* Exposure to ERP delivery environments (e.g. NetSuite, Sage 200 or similar)
* Experience overseeing ERP or systems delivery teams (without being hands-on)
* Experience producing operational and financial reporting for senior leadership or board review
* Relevant certifications (ITIL, PRINCE2, Agile, supplier certifications)
*Why Join Eventura?*
* Role with genuine influence over delivery, people and commercial outcomes
* Mandate to strengthen structure, governance and operational consistency
* Trusted leadership position with direct Managing Director access
* Pragmatic, collaborative environment with clear accountability and low politics
* Competitive salary and benefits aligned to seniority
*About Eventura*
Eventura is a growing technology and business systems partner, delivering managed IT services, cybersecurity, ERP solutions and systems integration to organisations across the UK.
Our services underpin how our customers operate day to day; from secure, reliable IT services to business-critical ERP platforms that support finance, operations and growth. As Eventura continues to scale, strong operational leadership is critical to maintaining service quality, delivery confidence and commercial performance.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Life insurance
* Private medical insurance
* Store discount
Ability to commute/relocate:
* Bolton: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you have senior operational or service delivery leadership experience within an MSP or technical services organisation?
* Have you led a Service Desk through managers or senior team members?
* Have you had responsibility for SLAs, utilisation and delivery margins?
* Have you overseen more than one delivery function at the same time?
* What best describes your most recent role?
* What best describes your ERP or systems delivery experience?
* Have you supported pre-sales by validating delivery scope or risk?
* What size delivery function have you led?
* Have you led operational change or governance improvements?
* Briefly describe an example where you improved service delivery or operational performance in a technical or MSP environment.
Experience:
* Leadership: 3 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Sprachkenntnisse
- English
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