Field Supervisor

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking an experienced Field Supervisor to join our Operations team. We are looking for a skilled field leader with extensive telecommunication exposure. The ideal candidate will be responsible for leading and supporting the installation, repair, and maintenance field team. You will provide guidance, support and leadership to the team focusing on technical requirements and customer service skills.

What you will be doing:

• Lead and support of the Installation & Repair team members.
• Lead and support of the Installation & Repair team members.
• Manage escalation calls and field installs when needed to support workloads.
• Provide best in class customer service for our clients.
• Conduct periodic quality control Inspections.
• Provide coaching on inspection processes and key performance indicators (KPIs).
• Lead and support special projects at the field level by ensuring technicians are properly equipped, fully informed, and clearly understand the scope of work.
• Demonstrate strong leadership in promoting and upholding health, safety, and environmental standards on the job.

What we are looking for:

• A minimum of 5 years experience in a similar role within the telecommunication industry.
• A background in Installation and Repair of telecommunication services.
• Strong analytical and problem-solving skills
• Ability to travel to work locations throughout north/central Alberta.
• Must have positive attitude and demonstrate a strong, customer‑focused approach.
• Strong communication skills, both written and verbal.
• Enjoys working in a team‑oriented and collaborative environment.
• Thrives in a fast paced, changing work environment

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The "work-hard-play-hard" isn't just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.