AWS IVR Engineer - Tesco Mobile
Tesco UK
- Slough, England, United Kingdom
- Slough, England, United Kingdom
Über
We’re the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade we’ve won all the top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. We’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued and has the opportunity to get stuck in and make a difference. We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best. Role
As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. Responsibilities
Be a great teammate – live the Tesco Mobile values. Act as the AWS Connect technical lead within the squad to support them with the migration. Be critical of the current solution and suggest improvements. Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. Share knowledge with other members of the chapter. What we’re looking for / Qualifications
Significant commercial experience using AWS Connect. Significant experience with AWS. Experience producing quality user documentation. Nice to have: Experience working with Service Cloud Voice integration. Experience writing and maintaining deployments using code (Terraform preferred). Commercial experience with Azure. Notes
#LI-AF2 Beware of Recruitment Fraud
We never ask for money during our hiring process. Any request for payment made in the name of Tesco is not legitimate. Please report suspicious activity to
candidatecare@tesco.com Our 50-50 joint venture between Tesco and VMO2 was established in 2003. We’re the largest mobile virtual network operator in the UK with more than 5 million customers. We’re committed to an inclusive culture and to providing a fully inclusive and accessible recruitment process. For accessibility information, please click here. We offer a range of diverse full-time & part-time patterns across our business areas and work in a blended pattern – combining office and remote working. If applying internally, please speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.
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Sprachkenntnisse
- English
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