Sales Account Manager

Fibex

Kidderminster, England, United Kingdom

Kidderminster, England, United Kingdom

Über

Overview Fibex is a specialist supplier of GRP Composite products and solutions, serving diverse sectors such as electricity, infrastructure, rail, oil and gas, water treatment, and civil engineering. We pride ourselves on delivering high quality, bespoke products manufactured to meet rigorous British and European standards, with in house quality management processes. Supported by a skilled design team and expert fabrication specialists, Fibex ensures customized solutions that meet the unique needs of every client. We maintain a wide stock of GRP products to provide prompt delivery, ensuring efficiency and reliability for our customers. At Fibex, we value innovation, expertise, and excellent service, which have earned us the trust of some of the UK’s most respected companies.
Role Description This is a full time role in Kidderminster, United Kingdom. The Sales Account Manager will be responsible for building and maintaining client relationships, ensuring customer satisfaction, and managing accounts efficiently. The role involves identifying and generating leads, developing new business opportunities, and fostering long term partnerships. Additionally, the individual will communicate regularly with clients to understand their needs, address any concerns, and provide tailored solutions to maximize customer satisfaction and business growth.
Key Responsibilities
Manage a portfolio of customer accounts with regular communication
Identify and develop new business opportunities
Build and maintain long-term customer relationships
Provide product and service information
Prepare and present quotations and proposals
Achieve KPIs set by your line manager
Sales Process Ownership
Manage the full sales cycle from enquiry to post-delivery follow up
Prepare quotations and follow up with customers
Process orders and coordinate dispatch
Handle all enquiries promptly and professionally
Administration and Systems
Maintain accurate customer records in HubSpot
Follow internal processes including GSD, quotations, trackers, and proforma invoices
Reporting and Time Management
Provide weekly updates on new business and active projects
Manage time effectively across sales, administration, and business development
Team and Conduct
Maintain a professional presence in the office and act as a positive ambassador for Fibex
Fibex Values
Respect
Integrity
Accountability
Quality
Skills and Experience
Experience in sales or account management, ideally within industrial or technical products
Strong communication and interpersonal skills
Ability to manage multiple accounts and priorities
Experience using CRM systems such as HubSpot
Target-driven with strong organisational skills
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Kidderminster, England, United Kingdom

Sprachkenntnisse

English

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