Program Analyst GS-0343-13, (FPL 13) (DE)

This position is located in the Department of Education (ED), Office of Financial Aid (FSA). The Office of Federal Student Aid and its subordinate Business Units are responsible for awarding billions of dollars in federal student aid funds to students and their families for education beyond high school.

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

United States Citizens.

APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Program Analyst, GS , you will be responsible for:

• Assisting in planning, coordinating, and administering programs and business processes across the organization.
• Assisting in attaining program goals and objectives including, but not limited to, the management and servicing of Title IV student loans and campus-based programs, repayment plans, credit bureau reporting, default management, etc.
• Coordinating and communicating across a variety of organizational levels. Orchestrating both intra-office and inter-office cooperation for task accomplishments within the organization, locally and regionally.
• Working with multiple FSA systems and Title IV federal loan servicers related to the servicing of Title IV loan programs.
• Developing and recommending operational policies and procedures by evaluating existing practices, identifying problems, and proposing enhancements to optimize efficiency and effectiveness.
• Coordinating the systems change management process related to FSA systems, including Federal Loan Servicers, and facilitates meetings with vendor teams to address questions and issues.

• Relocation will not be paid.
• May be required to successfully complete a one-year probationary period.
• Males 18 and over must be registered with the Selective Service.
• Must be a US Citizen
• Must Complete a Background Investigation and Fingerprint check.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.

Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-13, if you possess the specialize experience.

Specialized Experience for the GS-13
One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) of the following duties or work assignments:

1. Experience managing, analyzing, and implementing student loan repayment plans.
2. Experience monitoring, analyzing, and resolving loan servicing issues.
3. Experience working with Federal Student Aid systems and tools.

Knowledge, Skills, and Abilities (KSAs)

The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

1. Skill in researching and analyzing issues received from various systems and the Federal Loan Servicers through various channels.
2. Skill in oral and written communications and staff coordination.
3. Ability to monitor and analyze data, reports and loan and repayment information from multiple sources.
4. Ability to adapt, interpret, or create new methodologies addressing problems and issues, and recommends needed changes to general policies and guidelines.
5. Skill in managing organizational and programmatic changes.

Education cannot be substituted for experience for this position and grade level.

Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).

Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure.

Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive