Dermatology Registration Coordinator

Compensation Range: $24.07 to $36.11

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

Position Classification: Non-Exempt

Position Specific Performance Expectations: Dermatology Registration Coordinator

o Maintains Accurate No Show Log and follows No Show Procedures.

o Is logged into phones to receive the calls that Dermatology Scheduler is unable to answer.

o Greets patients on the phone and in person in a friendly and courteous manner.

o Works with Dermatology Scheduling Coordinator to review and correct provider schedules on a daily basis to ensure maximum productivity, minimize appointment overlap, and ensure patient/provider satisfaction.

o Ensures that patient information is accurate and up to date in all applicable EMRs.

o Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.

o Resolves issues independently, and when appropriate escalates to supervisor.

o Assists Patient Registration Manager to ensure all patient access workflows, policies and procedures are being followed.

o Acts as a liaison between patient, families, physicians and care team.

o Participates in interdepartmental process improvements and process evaluation efforts.

o Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.

o Functions in a high volume, multiple-task environment while producing quality work.

o Prioritizes workload and completes assignments within allotted time.

o Is able to work independently and problem solve.

o Must meet established productivity and quality guidelines.

o Attends all applicable workshops and staff meetings (remote attendance accepted)

o Is able to educate patients on financial assistance options and collect copays as needed

o Meets with Patient Registration Manager as needed to maintain professionalism, communication, customer service and leadership

o Performs other duties as assigned.

Organization Wide Performance Expectations:

o Demonstrates commitment to performing according to the CHOICE values of MRH and represents the organization in a positive and professional manner.

o Maintains patient and physician confidentiality at all times.

o Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.

o Follows all policies and procedures to ensure a safe environment for patients, public and staff.

o Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.

o Reports to work on time and as scheduled; completes work within designated timeframes.

o Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.

o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.

o Actively participates in departmental and facility performance improvement and continuous quality initiatives.

Qualifications

Minimum Requirements:

o Must be at least 18 years of age

o Must be able to legally work in the United States

o Must be able to pass a background check

o Must be able to pass a drug screen and breath alcohol test

o Must complete employee health meeting

Education/Licensure/Certification:

o Associate's/Bachelor's degree or other related discipline is preferred; or equivalent combination of education and experience that is required for the specific job level.

o Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis, preferred.

Preferred Experience:

• Familiar with Medical Terminology helpful
• Past knowledge of all Microsoft Office products
• Bilingual preferred
• 5 years of medical office or related experience preferred.

Equal Opportunity Employer
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