security operations manager

General Summary of Job Duties

Under the guidance of the Director of Security supervises the actions and behaviors of Security Officers assists with patrols hotel and casino premises to maintain order, enforce regulations, and ensure observance of applicable laws thus providing protection from and elimination of any element or agent which may tend to jeopardize the welfare and security of the company assets, properties, Guests or Team Members.

Principle Responsibilities and Duties

• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Supervises, plans and schedules Security activities.
• Assign work to Security Shift Supervisors and Security Officers and establish priorities.
• Inspects and evaluates Security Officers for alertness, appearance and proper performance while on duty and corrects deficiencies.
• Supervises and directs special activities.
• Provides independent departmental participation in procedures and transactions affecting the Casino and related departments.
• Access to drop boxes, soft count and coin rooms, chips, markers, fills slips, keno write area and Table Games.
• Accurate with all money and fill exchanges.
• Perform all duties of Security Officer, Supervisor and Shift Manager as needed.
• Ensures safe work practices and compliance with OSHA standards and preventive measures.
• Responsible for the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards.
• Lead and direct investigations of accidents, thefts, property loss and unlawful activities.
• Direct coordination of training in fire life safety, CPR, as well as other programs as necessary.
• Review and approve departmental schedules/payroll and make necessary adjustments.
• Assist as needed with complaints and guest issues.
• Oversee Workers Compensation reports and testing.
• Conduct regular patrol of the property to ensure all areas are safe and secure.
• Conduct Security Department meetings. Attend and participate in other required property meetings.
• Ensure all required documentation is completed in a timely and accurate manner.
• Knowledgeable of all Security systems, Programs and processes used at Silverton.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Value

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thoughts and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too.
• Excellence: Be Amazing

Skills, Education and Other Requirements

• Must be at least 21 years of age.
• Minimum of two (2) years of previous experience as a Security Supervisor and/or one (1) year previous experience as a Security Manager.
• Demonstrated Security and/or Law Enforcement ability as well as incident investigation skills.
• Demonstrated record of customer relation skills.
• Demonstrated leadership skills.
• The necessity to write legibly and coherently is required.
• The original statements, reports, logs and other written material completed by Security personnel are frequently utilized for legal and judicial proceedings which may not accept taped, transcribed or otherwise translated material.
• Additional or continued educational certificates in related fields.
• High School Diploma, GED or equivalent.

Required Work Cards

• Nevada Gaming Control Board Gaming Registration
• Valid Nevada Drivers License
• Alcohol Awareness Card
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used

• Handcart
• Personal Computer
• Two-way Radio
• Personal restraint device (handcuffs)
• Copier
• Multi-line telephone