Safe Sleep Coordinator

About HealthCare Access Maryland (HCAM):

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

Job Summary

The Safe Sleep coordinator provides safe sleep and family planning education, assessment, referral, and provision of a portable crib to qualifying Baltimore City families. The Safe Sleep coordinator provides prenatal and post-partum health education to women referred to the Safe Sleep program. The Safe Sleep Coordinator is responsible for providing client assessments, performing health education, and completing the home delivery and set-up of portable cribs to eligible referred clients. The Safe Sleep Coordinator attends community outreach events to provide Safe Sleep education to clients, families, and partner organizations. The Safe Sleep coordinators provides linkages to family planning services, education, and counseling, as well as referrals to other resources such as WIC, Infants and Toddlers, and Home Visiting.

Duties and Responsibilities:

Case Management:

• Receives, tracks, reviews, and documents case services referred Safe Sleep Clients.
• Outreaches all postpartum clients within 48 hours of case receipt.
• Outreaches all pregnant clients within 5 business days of case receipt.
• Ensure 100% on time closure for Safe Sleep Outreach.
• Provide education on Safe Sleep practices, available resources to clients with a demonstrated need.
• Provide prenatal, post-partum, health education to women referred to the Safe Sleep Project.
• Provide linkage to Family Planning Services, education, and counseling on available methods -especially long-acting reversible methods, compliance with post-partum care, the importance of birth-spacing/life-course planning, and the establishment of a medical home.
• Makes Referrals to resources such as WIC, Infant and Toddlers, home visiting programs, etc.
• Deliver cribs to clients' home - including demonstration of the set-up and breakdown of the crib -with client re-demonstration.
• Participation in community outreach events (Rattle and Roll, Baby Showers, etc.) to share outreach materials and share Safe Sleep and Family planning education to partners and clients.
• Assist in the development and community education materials related to safe sleep as a preventive measure to infant/child loss.

Documentation

• Documents initial outreach within 48 hours of completion.
• Documents crib delivery and uploads crib receipt within 1 business day of crib delivery.
• Maintains a database of all referrals including all outreach attempts and final disposition.
• Maintains inventory of cribs and other Safe Sleep materials (onesies, sleepers, literature)
• Completes a monthly report of crib distribution and provide crib receipts.
• Document service outcomes on referral form and database
• Provides monthly updates of referrals received and completed to the MCH Community Liaison/Supervisor
• Assist in record preparation for City-wide meetings pertaining to Safe-Sleep, such as Child Fatality Review and Fetal Infant Mortality Review

Outreach & Education:

• Deliver cribs to clients' home - including demonstration of the set-up and breakdown of the crib -with client re-demonstration.

• Participation in community outreach events (Rattle and Roll, Baby Showers, etc.) to share outreach materials and share Safe Sleep and Family planning education to partners and clients.

• Assist in the development and community education materials related to safe sleep as a preventive measure to infant/child loss.

Human Resources

• Consistent and timely communication with supervisor- MCH Liaison/Safe Sleep Supervisor
• Complete and submit timesheets timely and accurately.
• Complete all required training courses.

Additional duties and responsibilities:

• Additional duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED with 3 years of human services experience required. Bachelor of Human Services or related field with 1 year of human services experience preferred.
• Community Health Worker Certification in Maryland preferred.
• Spanish Language fluency preferred.
• Demonstrated knowledge in the following areas: Community Outreach and Health Education
• Familiarity with the prenatal/postpartum and newborn population
• Comfortable with making home visits in Baltimore City.
• Must have reliable transportation that allows one to transport portable cribs to and from headquarters to client homes.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated knowledge in at least one of the following areas: Safe Sleep, Community Outreach, Maternal and Child Health, or Medicaid System Navigation.
• Demonstrated knowledge and experience working with Pregnant and Postpartum individuals.
• Strong computer literacy skills, specifically with MS Word, Excel, Outlook, Powerpoint and SharePoint (365).
• Demonstrated proficiency in using Electronic Medical Records (EMR) systems to input, retrieve, and manage patient information accurately and securely.
• Organizational skills with the ability to meet a demanding workload
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Excellent oral and written interpersonal and communication skills required
• Problem solving skills
• Proven ability to work efficiently and meet deadlines
• Strong knowledge of community resources

Compensation

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings