Care Coordinator

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

Frontier Behavioral Health contracts with Molina Community Health Plan of Washington, Action Health Partners, and Medicare DSNP plans to provide Care Coordination to individuals who have multiple chronic conditions, have been identified as medically vulnerable and are at risk for ongoing high usage of emergency care. Care Coordinators are responsible for engaging with assigned members, assessing patient needs, providing education, support, coordination of care and referrals to community resources, with the goal of helping members attain or improve self-management of their conditions.  The Care Coordinator is responsible for creating and reinforcing Health Action Plans to address social and chronic medical and behavioral conditions. Care Coordinators are also responsible for coordinating referrals to community services and clinically indicated services such as social services, mental health care, substance abuse treatment and long term supports and services. Most work is off-site, typically in members' homes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

• Provide outreach services and health assessments to patients.

• Meet in person and over the phone with members assigned to caseload and maintain communication to initiate, develop and finalize the Health Action Plan (HAP).

• Screen, assess and provide brief interventions for common mental and substance abuse disorders, providing patient education about available treatment options. Complete required periodic health and behavioral screenings.

• Use decision support tools and registries to coordinate services and care across different settings and types of providers, identifying opportunities to streamline or otherwise improve services and eliminate duplication. 

• Monitor members (in person or by telephone) for changes in symptoms and treatment side effects or complications and link with appropriate care providers when necessary.

• Provide brief intervention using evidence-based techniques such as behavioral activation, motivational interviewing, or other relevant skills.

• Document patient progress and treatment recommendations.

• Routinely assess progress with members Health Action Plans and revise to include new goals or changes in current goals.

• Facilitate referrals for indicated social and specialty services (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).

• Complete core training curriculum and participate in regular training and technical assistance activities for health home care coordinators.

• Maintain and enhance customer service to ensure that both external and internal customers of the FBH have a positive experience of the FBH.

• Comply with all contract requirements and FBH policies and procedures.

• Perform FBH charting requirements, correspondence, and other paperwork in a complete and timely manner.

• Requires travel to see clients in the community and travel between work sites.

• Other duties may be assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelor's degree in behavioral sciences with one-year related experience working in behavioral health care or a health care setting OR Master's degree in the behavioral sciences.

• Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire

• Must have an unrestricted and valid driver's license, active car insurance and must be willing to use their personal vehicle in the course of work. 

PREFERRED:

• Some experience working with children is helpful.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day. 

• May be required to lift pounds. 

• Work may be performed out of office and travel may be needed to outside areas.

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): Depends on degree level as noted below:

• Bachelor's Degree - $ $31.53

• Master's Degree - $ $38.79

• Master's Degree & Licensed - $ $41.06

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is as follows:

• Bachelor's Degree - $25.89 per hour.

• Master's Degree or higher - $31.84 per hour.

• Master's Degree & Licensed - $33.70

Our Benefits and Perks are Amazing

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment

• Plus 9 Paid Federal Holidays

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:  

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:  

• Signing Bonus

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.