Internal Communications Manager

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  

For more information about Crum & Forster, please visit our website:

Information about the Role, Line of Business and Team:

The Internal Communications Manager, is responsible for supporting and executing internal communications across corporate functions (Marketing & Corporate Communications, areas of Human Resources, Finance, IT, Cyber Security, Risk and Legal) and C&F Business Divisions as requested.

The role is instrumental in heightening employee awareness, understanding and engagement around corporate and division initiatives and activities and in positioning C&F as an as Employer of Choice — both internally and externally — where employees can learn, grow and maximize their potential.

What you will do:

• With support and direction from the AVP, Internal Communications, provide strategic internal communications execution support to C&F's Corporate Functions and Business Divisions.
• Help develop and execute communication and engagement strategies that align with Corporate Function and/or Division goals and objectives, ensuring consistent and effective messaging to employees, maintaining relevant KPIs and metrics on activities
• Collaborate on all project phases from brainstorming through execution, delivery and measurement across all communication channels, including internal email campaigns and intranet content, video scripts, social posts, and assets related to virtual and in-person events as needed.
• Execute communication and engagement strategies specifically for the Marketing and Corporate Communications function, measuring communication engagement and employee knowledge about the function and how it can support business needs
• Help manage writing and/or editing for the Corporate Functions, including award submissions, all-company emails, intranet copy and targeted messaging, as requested
• Assist in creation of visual assets to support communications with measurable engagement
• Support internal employee events (virtual and onsite), as needed
• Help maintain a Corporate Functions communications calendar/tracker so that all corporate employee messaging is scheduled appropriately
• Support and contribute to division-wide internal communications strategy and tactical execution, working cross-functionally to ensure employees are informed, engaged, and feel connected to our culture, mission and vision
• Assist with the management of our Workvivo-based intranet platform to make it easy for employees to stay informed and engaged
• Other duties as assigned

Please note: Candidates will be asked to provide writing samples and will also be required to complete a communications exercise.

What YOU will bring to C&F:

• Excellent writing and communication skills, with solid knowledge of AP style
• Working knowledge of Adobe PhotoShop
• Experience in serving as an internal communications business partner a plus
• Consultant and collaborative mindset with a strong client focus, able to ask probing questions and offer effective communication solutions to business needs - "see around the corner" mentality
• An eye for design with the ability to produce creative solutions to for impactful messages
• Knowledge of traditional communications platforms and emerging trends
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. proficiency a plus
• Ability to work independently and on teams
• Demonstrate strong relationship building, planning and organizational skills

Requirements:

• 5+ years of employee communications, public relations and/or marketing experience in a corporate setting
• Bachelor's degree in Corporate Communications, PR, Journalism, Business or related field
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and SharePoint/OneDrive
• Track record in developing and implementing internal communication plans
• Graphic design/visual fluency
• Proficient in email management systems, Salesforce Marketing Cloud +
• Working knowledge of Workvivo, Cvent, or similar project management platform

Insurance and/or financial industry knowledge a plus

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
  

At C&F you will BELONG

If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into