Customer Service Representative/Dispatcher

Lambert Plumbing & Heating

Customer Service Representative/Dispatcher

Location:

Poughkeepsie, NY

Lambert Plumbing & Heating

is a local, family-owned plumbing and HVAC company proudly serving the Hudson Valley for over seven decades. We are committed to delivering exceptional customer service, high-quality workmanship, and a seamless experience from the moment a homeowner calls us to the final resolution.

Our culture

is built around:

• Authenticity & honesty
• Excellence in customer care
• Teamwork & communication
• Growth, mentorship & continuous learning

If you want to be part of a small, supportive team where your work truly matters, this is the place for you.

We're looking for a

Customer Service Representative/Dispatcher

who thrives in a fast-paced environment, communicates clearly, and loves helping people. You'll be the friendly, knowledgeable voice our customers speak to when they need support, and the organized dispatcher who ensures our technicians get where they need to be.

Key Responsibilities

• Answer incoming calls with professionalism and warmth.
• Schedule service appointments, book jobs, and coordinate customer needs.
• Process customer payments and assist with simple