Service Coordinator

Company Overview:
Greenfield Dynamics is a commercial hydronics and plumbing manufacturer's representative serving the state of Arizona. We work with engineers, contractors, wholesalers, building owners, and developers to deliver reliable solutions for hydronics, steam, and plumbing systems. Our team is experienced across all phases of construction—from design and new builds to retrofits and upgrades. We provide sales, service, and parts distribution.

Our mission is to build lasting relationships with our customers by exceeding expectations and earning their trust through exceptional performance by every member of our team.

Position Overview:
As we continue to grow, we are seeking a highly organized and detail-oriented Service Coordinator. This role is critical in supporting both our customers and internal team. The ideal candidate has excellent communication skills, strong coordination abilities, and experience in service operations. A background in mechanical or plumbing systems is highly preferred.

Key Responsibilities:

• Answer inbound customer calls and schedule service appointments.
• Make outbound calls to follow up with customers and schedule service work.
• Receive and route inbound calls to appropriate team members as needed.
• Coordinate and set up service calls in collaboration with the sales staff and customers.
• Set up new customer accounts accurately and efficiently in the system.
• Coordinate with service technicians and warehouse staff to prepare for scheduled jobs.
• Ensure parts, tools, and materials are available and staged for upcoming appointments.
• Monitor and respond to emails in a timely and professional manner.
• Learn and master the company's appointment and service coordination processes.
• Maintain a high standard of customer experience in every interaction.
• Communicate proactively with customers regarding technician arrival times.
• De-escalate and resolve customer issues as needed.
• Lead weekly service meetings with technicians and the sales team.
• Manage parts ordering and inventory tracking in collaboration with warehouse and purchasing teams.
• Audit completed service jobs for purchase orders, hours worked, and job details to prepare them for final approval and invoicing.

Qualifications:

• Minimum 5+ years of service coordination experience, preferably in mechanical, HVAC, plumbing, or construction environments.
• Proven background in project coordination or administrative roles, preferably within the HVAC industries.
• Excellent communication skills, both written and verbal, to effectively interact with internal teams, customers, and manufacturers.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Proficient in using tools for scheduling and documentation (e.g., Computer, HubSpot, Microsoft Excel and Outlook).
• Detail-oriented with a commitment to accuracy in maintaining records and service documentation.
• Problem-solving skills to address unexpected challenges and maintain scheduled timelines.
• Capability to work well under pressure and adapt to changing priorities.
• Proficient in using tools for diagnostics.

License & Requirements:

• Valid Driver's License (Required)
• Must be able to commute to Tempe, AZ 85281
• Fluent in English

Job Type: Full-time

Pay: $52, $62,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person