People Operations Coordinator

Description
Here's why we need your help
is seeking a dynamic People Operations Coordinator whose engaging presence brings people together and organizational excellence ensures a seamless workplace experience. With a sharp eye for detail and the ability to juggle multiple responsibilities, you'll help keep the office running smoothly, ensure employees and candidates feel supported, and directly contribute to the collaboration, culture, and mission-driven work of our team.

This role blends office management and people operations support to create a unique opportunity to grow within the role and organization where a growth mindset and "figure it out" attitude are celebrated and rewarded. .

Work Location
This role is expected to be in the office 5 days/week to best serve our staff and team. However, there is flexibility to work remote when needed.

How You Know You're Being Successful

• Candidates, employees, and office guests have a welcoming and supportive experience
• Office is functional, well-stocked and organized, creating a welcoming space for employees and visitors
• People Ops systems, documentation, and administrative tasks are consistently organized and up to date
• Onboarding, scheduling, communication, and People Ops logistics run smoothly and accurately
• You are a diligent team player who communicates clearly, is reliable, and receptive to evolving needs
• Your growth mindset and "figure it out" approach enables you to see the possibilities and run with it

We'll Expect You To Do Things Like
Office Management - 70

• Support logistics for events, retreats, celebrations, and team gatherings
• Maintain a stocked, organized, and welcoming office environment for employees and guests; including owning procurement of all office and staff supplies
• Lead office upkeep initiatives including cleanliness, restocking, safety protocols, and facilities maintenance in partnership with building management
• Manage office-related vendor relationships (cleaning, maintenance, office services)
• Oversee office access management (keys, fobs, badges) and assist with general onsite needs and troubleshooting
• Manage incoming and outgoing mail; retrieve, sort, and distribute mail and packages daily, including coordinating package pickups and deliveries
• Effectively collaborates with team members at all levels in the organization with a goal to make decisions in the best interest of the team

People Operations - 30%

• Coordinate candidate travel arrangements (lodging, flights, transportation as needed)
• Prepare resources for internal trainings, meetings, and People Ops initiatives
• Set up interview-day logistics, including room preparation, and guiding candidates between meetings
• Help create policy and procedures, organize and manage job descriptions, and develop clear and concise internal communications
• Support annual open enrollment, PTO/Sick audits, EAP management and various information gathering
• Serve as the onsite host for candidates, ensuring a warm, professional, and organized experience

Required Qualifications

• Associates degree in Human Resources or 1-3 years of direct experience in People Operations or HR
• 1-3 years experience in a general administrative or office management role
• Strong organizational skills with excellent attention to detail
• Tech-savvy with comfort using HRIS, ATS, Slack and Google Workspace
• Strong written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Ability to work onsite 5 days/week
• High Emotional and Social Intelligence

What We Think Will Improve Your Chances Of Success

• Associates degree in Human Resources, Business Administration, Psychology, or related field OR equivalent lived work experience in HR
• Experience in the recovery or mental health industries
• Experience in a Start Up environment
• Demonstrated ability to improve processes and see things differently
• Passion for building inclusive, employee-centered workplace cultures

Travel Expectations
Up to 2x/ year for company gatherings and professional development events

Compensation
The base salary range for this position is $55,000–$65,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience.

Equity Options
In addition to your cash compensation, you will receive options to buy stock in at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company's growth.

Quarterly Bonus
An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.

Dane County Housing Stipend
We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to ).

Benefits And Perks
This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

Physical Requirements

• Sit down and operate a computer for extended periods of time
• Able to work in an open office environment
• Lift items weighing up to 15 lbs

About
Each year, 90% of people who need addiction treatment don't receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, is making a difference in thousands of people's lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our Core Values Aren't Just Words To Us They Define Who We Are And How We Work. People Who Are Successful At

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement
is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to to request accommodations; we'd be happy to chat