Front Office Coordinator

Greater Purpose and Core Values: Athletico's Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient's first and last impression and front-office experience and delivers first-class customer service throughout the patient's physical therapy journey at Athletico.

Benefits offered with this full-time position:

• Medical & Rx, Dental and Vision (eligibility begins day one of employment)
• NEW FOR 2025 – KinderCare Discount
• NEW FOR 2025 – Headspace for Friends/Family
• HSA, Healthcare FSA, Dependent Care FSA
• Progyny Fertility Benefit
• Critical Illness, Accident, & Hospital Indemnity Insurance
• Company Paid Basic Life / AD&D
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Paid Short-Term & Long-Term Disability
• Company Paid Maternity & Parental Leave
• Adoption & Surrogacy Expense Reimbursement
• Legal & Credit Monitoring
• 15 days PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Additional compensation oppportunities on top of base pay
• Bereavement Time Off & Resources
• Commuter: Pre-Tax Transit & Parking
• Retirement 401(k) (for 21+) w/ Per-Pay Company Match
• SoFi Financial Wellness Tools & Loan Resources
• HUSK Fitness Resources & Gym Discounts
• Home, Auto, and Pet Insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Plus more Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.

Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

• Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
• Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
• Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
• Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on