Customer Service Representative

Job Overview
We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to handle various customer inquiries efficiently. Bilingual abilities and experience in call centers or sales are highly valued. This position offers an excellent opportunity to develop your skills in client services and customer support within a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information regarding products, services, and policies
• Maintain detailed records of customer interactions using our software and other data entry tools
• Process transactions such as cash handling and credit cards when necessary
• Resolve customer complaints with patience and empathy while adhering to company policies
• Collaborate with team members to improve service quality and streamline processes
• Ensure excellent phone etiquette and communication skills are maintained at all times

Skills

• Multilingual or bilingual proficiency in English and other languages is preferred
• Strong communication skills, both verbal and written
• Experience in customer support or call center environments is a plus
• Ability to perform record keeping (data entry) accurately and efficiently
• Excellent phone etiquette with outbound calling experience preferred
• Strong analysis skills for troubleshooting issues and providing solutions
• Ability to handle cash transactions when required
• Proficient typing skills with attention to detail
• Demonstrated ability to manage multiple tasks simultaneously in a fast-paced setting

This role is ideal for individuals who are passionate about delivering outstanding client service, possess excellent communication abilities, and thrive in a team-oriented environment.

Job Type: Part-time

Pay: $ $22.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Flexible schedule
• On-the-job training

Work Location: In person