Sr. Trainer, Technical Product Support

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Customer Management

Job Sub Function
External Customer/Product Training

Job Category
Professional

All Job Posting Locations:
Milpitas, California, United States of America

Job Description
Johnson and Johnson Surgical Vision is recruiting for a Sr. Staff Technical Trainer and Support Specialist, located in Milpitas, CA.

We are looking for a motivated and experienced technical education and support specialist to join our team. This role involves implementing and delivering training to operate, troubleshoot, and maintain the our highly sophisticated Johnson & Johnson Surgical Vision products. Applicants should have proven experience working with sophisticated optical and electromechanical systems. This role will also support the development and maintenance of service training documentation and training program curriculum for assigned product(s). You will additional support our on-market Global Product Engineering team with Service related support tasks for pilot projects and new product introduction (NPI) activities of the department.

Key Responsibilities

• Design and deliver global training programs (basic to advanced) covering technical, safety, product knowledge, and certification.
• Conduct training sessions at AMO centers, off-site locations, and customer sites as directed.
• Develop and maintain service training curriculums and aids for new products and updates to on-market products.
• Provide written and verbal communication including evaluations, feedback, and status reports to management.
• Lead trainees through technical and business issues and provide "train-the-trainer" knowledge