Shift Manager

SUMMARY:

The Shift Manager is responsible for overseeing the daily operations of the store during their assigned shift. This role involves managing staff, ensuring a high level of customer service, monitoring inventory, and maintaining store standards. The Shift Manager ensures that the store operates efficiently and meets performance targets while fostering a positive work environment for team members.

ESSENTIAL JOB FUNCTION

Team Supervision

• Lead, train, and motivate a team of retail staff during shifts.

• Delegate tasks and ensure all duties are performed efficiently.

• Conduct team briefings at the beginning of shifts to set goals and expectations.

• Address and resolve any conflicts or issues that arise among team members.

Customer Service

• Ensure all customers receive excellent service and a positive shopping experience.

• Handle customer inquiries, complaints, and returns efficiently.

• Monitor staff interactions with customers to maintain high service standards.

Operational Management

• Oversee daily operations, including opening and closing procedures.

• Ensure the store is clean, well-organized, and stocked with necessary inventory.

• Monitor cash handling procedures, balance registers, and prepare deposits as needed.

• Ensure compliance with company policies, safety regulations, and loss prevention measures.

Sales & Performance

• Assist in achieving sales targets by promoting upselling, cross-selling, and store promotions.

• Monitor key performance indicators (KPIs) such as sales, customer satisfaction, and labor efficiency.

• Provide feedback to the Store Manager on team performance and sales trends.

Inventory Management

• Conduct regular stock checks to ensure inventory accuracy.

• Coordinate restocking and merchandising to maintain product displays.

• Report inventory shortages, damages, or theft to the Store Manager.

Administrative Tasks

• Ensure timely completion of all shift-related paperwork.

• Communicate shift reports, including any operational issues, to the Store Manager.

REQUIRED KNOWLEDGE, SKILL, AND ABILITIES

• One (1) year of experience in retail or customer service, with some supervisory experience preferred; further education in business or retail management is a plus,.

• Strong leadership and decision-making skills.

• Excellent communication and interpersonal skills.

• Ability to handle customer complaints calmly and professionally.

• Basic math skills for cash handling and balancing registers.

• Knowledge of basic personnel and safety laws and requirements

• Familiarity with point-of-sale (POS) systems.

• Ability to work flexible hours and travel as required

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand lift at least 25 pounds, push, pull, reach, bend, stoop, carry, walk, and hear. The vision requirement includes close and distant vision.

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To request reasonable accommodations, contact

Works primarily inside, may be subject to seasonal elements. Works closely with Store Manager and Production Manager. May interact with a diverse public. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset public.

VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.