Client Success Manager

Client Success Manager

WHO YOU ARE

We're looking for someone who:

· Is a natural communicator: You can explain technical concepts in easy-to-understand way.

· Has a customer-first mindset: You genuinely enjoy helping clients succeed.

· Is highly organized and detailed-oriented: You can manage multiple tasks and clients effectively.

· Is adaptable and eager to learn: You're excited to grow in a tech-driven environment.

· Enjoys problem-solving: You like troubleshooting issues and finding creative solutions.

ABOUT NEP SERVICES

NEP Services is a technology-driven company specializing in membership management, CRM solutions, and web application development. We partner with organizations to build custom websites and onboard them onto Connect Plus+, our proprietary membership management application. Our goal is to provide seamless, high-quality client experiences, ensuring organizations successfully transition into our ecosystem.

Our Ideal Candidate

We are looking for an Entry-Level Customer Success Manager who is eager to learn, highly organized, and passionate about helping clients succeed. This role is perfect for someone who enjoys working with people, problem-solving, and facilitating smooth onboarding experiences. While prior industry experience is preferred, we are open to candidates who demonstrate strong communication skills, adaptability, and a customer-first mindset.

KEY RESPONSIBILITIES

Client Onboarding & Success Management

• Serve as the primary point of contact for clients joining NEP Services for website development and onboarding to Connect Plus+.
• Guide clients through the onboarding process, ensuring they understand and effectively use their custom website and membership management system.
• Develop and maintain training resources, FAQs, and user guides to support clients.

Software & Web Application Support

• Help clients navigate their custom-built websites and Connect Plus+ platform.
• Assist in troubleshooting technical issues and escalating concerns when necessary.
• Collaborate with internal teams to test software features and provide feedback for improvements.

Client Relationship Management

• Build strong relationships with clients, ensuring they feel supported throughout their journey with NEP Services.
• Monitor client engagement, adoption, and satisfaction, addressing concerns proactively.
• Act as a trusted advisor, providing guidance to clients on best practices.

Task & Email Management

• Manage client requests and communications using HubSpot, , and task management software.
• Track client interactions, prioritize tasks, and ensure timely responses.
• Maintain accurate client records and progress reports.

Process Optimization & Reporting

• Identify areas for improvement in onboarding and customer success processes.
• Provide client insights to leadership and contribute to service enhancements.
• Suggest workflow optimizations to improve efficiency

QUALIFICATIONS & PREFERRED SKILLS

• Bachelor's degree preferred, but not required.
• Industry experience preferred, but open to motivated candidates eager to learn.
• Strong communication and relationship-building skills.
• Ability to quickly learn new software and guide clients through onboarding.
• Experience or familiarity with HubSpot, , task management, and email tools is a plus.
• Comfortable working in a fast-paced, remote environment.

Our Salary and Benefits:

• Permanent, full-time position
• $20 per hour depending upon experience
• Health Insurance
• Vision Insurance

WHY JOIN NEP SERVICES?

• Fully remote role (Central US & East Coast preferred).
• Be part of a supportive and growth-oriented team.
• Competitive salary and benefits package.
• Opportunity for professional growth in a tech-driven company.

If you're excited to kick-start your career in customer success and help clients succeed, we'd love to hear from you

* NEP Services is located in Newport Beach, CA. However, this position can be remote if candidate meets specific criteria.

**We will only communicate with emails. Any other email domain is a phishing attempt. Beware and do not communicate with NEPServicesCareers.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Work Location: Remote