General Manager

General Manager

Specialty Coffee Bar / Restaurant

About the Role

The General Manager leads the daily operations of one or more specialty coffee bars/restaurants, balancing thoughtful hospitality with strong financial and operational execution.

This hands-on role supports and develops teams, oversees staffing, compliance, catering, and sales growth, and works closely with company leadership to ensure consistent standards, smooth operations, and a welcoming guest experience.

This is a working leadership role for an experienced hospitality operator who enjoys being present on the floor, developing people, and taking an entrepreneurial approach to managing.

Key Responsibilities

• Lead day-to-day café operations to achieve financial and operational success, including sales growth, cost control, labor management, inventory, and budget performance.

• Drive business growth through guest engagement, sales initiatives, and catering operations.

• Oversee all catering activities, including sales, planning, execution, and follow-up.

• Model company values and leadership standards while building strong working relationships across teams and throughout the organization.

• Ensure consistent delivery of hospitality standards and maintain company standards across service, quality, cleanliness, organization, facilities, and equipment.

• Ensure compliance with all applicable health, safety, labor, and company regulations.

• Hire, train, coach, and evaluate staff; identify and develop future leaders.

• Partner with Human Resources on performance management, including coaching, corrective action, and terminations.

• Maintain a visible, hands-on leadership presence, supporting peak periods and working café stations as needed.

• Communicate clearly and professionally with staff, leadership, vendors, and partners.

• Support company-wide initiatives, including assisting other locations, training managers, and representing the company at events as needed.

Required Skills & Abilities

• Leadership experience managing and developing teams in a hospitality environment.

• Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively across teams and throughout the organization.

• Proven ability to lead and develop teams while fostering strong, effective working relationships.

• Proven ability to manage budgets, labor, inventory, and operating expenses.

• Strong organizational, analytical, and problem-solving skills.

• Ability to adapt to changing business needs and operational demands.

• Comfort using scheduling, reporting, and standard business software.

• Passion for hospitality and delivering a consistently welcoming guest experience.

• Ability to taste food and coffee and evaluate quality and consistency.

• Availability to work a flexible schedule, including early mornings, nights, weekends, and holidays.

Why Join Us?

• Hands-on position with real ownership and day-to-day impact

• Collaborative, people-focused culture

• Opportunity to grow with the company

Job Type: Full-time

Pay: $75, $80,000.00 per year

Benefits:

• 401(k)
• Health insurance

Work Location: In person